Prevent Primary Alert from closure untill all secondary alerts are closed first

[raju51]

Primary and secondary alerts are created due to correlation. Currently when Primary Alert is closed it automatically closes all secondary alerts. Client want secondary alert should be closed first, then only Primary alert should close which will then close Incident. Its for situation when scondary alert is still open and primary is closed by  event rule @Rahul Priyadars @vNick  @Ryan Zulli #event #itom

[SD_Chandan]

Hi @raju51 ,

add a business rule that blocks Primary Alert closure if any Secondary Alerts are still open.
It checks for open secondary alerts using the correlation ID and stops the action with an error message.
This ensures proper alert handling before the incident is closed.

let me know if you want any further help ....!