Hi All,
I need one help. In vdp portal, vendor contacts are unable to see the questions assigned to them by the assessment template.
Does anyone have any idea on why I am getting below error?
Issue: When clicking "Submit to vendor" in the Vendor Risk Assessment form (when creating a new assessment), the selected questionnaires by the assessment template is not being displayed to the vendor / vendor contact. However when I am manually adding the questionnaires to the form, it is showing up in vdp portal of the respective vendor contact correctly.
To give example: I created one new assessment by selecting vendor and template as 'Security x yz'. Automatically from the template, one questionnaire ('Security x yz ') is tagged to him. In VDp portal he is able to see the assessment but when opened no questionnaire is being showed up and threw an error as below:
But if I manually add any questionnaire (k) in the vendor risk assessment form it is showing up in vdp portal and the vendor contact is able to see the questions also as below:
Why this discrepancies? Any help/idea would be appreciated.
Warm Regards,
Madhurima
Hi Jan,
I tried the steps you mentioned.
1. I created a new primary contact for a new vendor. Logged in as that vendor contact, still the issue persists.
2. I created a new questionnaire template and attach it to an Assessment Template. And then assigned that to the vendor. Still did not work out.
3. I tried assigning the Assessment Template in your example to a different vendor and still the same issue occurred.
One thing we noticed, the State of those questionnaire is coming as blank (instead 'submitted') and Questionnaire Instance as blank. Screenshots are attached,.
Also in the logs message is coming as 'nothing to process' as below.
Can you help?
Regards,
Madhurima
