Questionnaires not being shown up in VDP portal

Madhurima5
Giga Contributor

Hi All,

I need one help. In vdp portal, vendor contacts are unable to see the questions assigned to them by the assessment template.

Does anyone have any idea on why I am getting below error?

Issue: When clicking "Submit to vendor" in the Vendor Risk Assessment form (when creating a new assessment), the selected questionnaires by the assessment template is not being displayed to the vendor / vendor contact.                      However when I am manually adding the questionnaires to the form, it is showing up in vdp portal of the respective vendor contact correctly. 

To give example: I created one new assessment by selecting vendor and template as 'Security x yz'. Automatically from the template, one questionnaire ('Security x yz ') is tagged to him. In VDp portal he is able to see the assessment but when opened no questionnaire is being showed up and threw an error as below:

find_real_file.png

But if I manually add any questionnaire (k) in the vendor risk assessment form it is showing up in vdp portal and the vendor contact is able to see the questions also as below: 

find_real_file.png

Why this discrepancies? Any help/idea would be appreciated.

 

Warm Regards,

Madhurima

1 ACCEPTED SOLUTION

Scott Ferguson
ServiceNow Employee
ServiceNow Employee

I have forwarded this thread to the PM for VRM.  Does anyone have an open HI ticket on this?

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10 REPLIES 10

tsylte
Tera Contributor

I have something like this going on in a Rome PDI. Found this in the log: 

Information	type: m2m, name[sn_vdr_risk_asmt_m2m_asmt_questionnaire_template] view[null]	SysForm