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08-27-2024 05:50 AM
A team member was working on related assets in her Plan and accidentally deleted the entire Plan. We attempted to restore it and were successful in recovering the Plan record (sn_bcp_plan), but the related assets (sn_bcp_plan_asset) did not restored. This was the first time in two years; new to this issue.
Is there something I might be missing in the restoration process? If possible, is there a KB article or documented process available that outlines how to recover the related assets?
Solved! Go to Solution.
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08-27-2024 07:04 AM
Hi @Jules Edwards ,
May i know how did you recover the deleted record? as i just deleted one of my Plan and when i recovered, i can see my Related assets as well.
Method to recover:
Deteted Records Select your record and click on the UI action called :
Then it will ask in pop-up if you are sure to recover , you say "Yes".
For future refrence , please follow my answer : https://www.servicenow.com/community/service-management-forum/all-the-data-is-deleted-how-can-i-roll...
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08-27-2024 07:04 AM
Hi @Jules Edwards ,
May i know how did you recover the deleted record? as i just deleted one of my Plan and when i recovered, i can see my Related assets as well.
Method to recover:
Deteted Records Select your record and click on the UI action called :
Then it will ask in pop-up if you are sure to recover , you say "Yes".
For future refrence , please follow my answer : https://www.servicenow.com/community/service-management-forum/all-the-data-is-deleted-how-can-i-roll...