Show fields for an attestation

[lawrenson]

I have attestations going to users.   When they click the "Take Attestation" button in the "My Assessments and Surveys" module of the Risk application, ServiceNow shows the Number of the control and the relevant questions.   However, the number itself doesn't mean much to the user so I would like to add other fields such as the Name or Description so that the user knows which control they are dealing with.   How do I configure this?   I have attached an example.

[lawrenson]

Well, I'm on Helsinki but I don't think that's your problem.   First of all, do you have the GRC module?   If not, I don't think you will be able to see any of the Audit, Compliance or Risk tables.   Secondly, you need to have switched into the Policy and Compliance scope before clicking "New".   Then you should get the relevant compliance tables (actually you can switch scopes on the "New record" page, and it will change the filter of which tables you can see each time you do it).   Hope this helps.

[nedb]

Yes, I have the GRC module.   Switching scopes into Policy and Compliance did the trick.   Thanks!

[ashikabn]

Hi @SeanBarret,

This is really helpful. I had been searching for this and found this.

Is there any way I can also display link (as such)  ? I tried adding a custom link field and tried to bring that on to the attestation form but unfortunately it doesn't appear as a link.

Have you ever come across this ?

Thanks,
Ashik

[Manisha Boddu]

 In the script section of the table titles, please use the below code:

//Get the Control url from the attestation
var url = 'https://' + gs.getProperty('instance_name') + '.service-now.com/' + 'sn_compliance_control.do?sys_id=' + current.sys_id;

answer = '<a href = "' + url + '">' + '<font size="2">'+gs.getMessage("Click here ") + '</font>'+'</a>' +'<font size="2" color="black">'+ gs.getMessage("for more information related to the control you are attesting to.") + '</font>'+'\n';

[rogerburns]

We are on Rome and this has been vexing us for some time, so thank you.  It has changed slightly so wanted to update anyone else who is looking. 

Navigate to :  System Classic Mobile UI -> Table Titles.

Each table used can have different fields made available, so that you do not have to have one global setting for all uses of Survey, Assessment, or Attestation.

Create a new record on the table (in our case Compliance Control - sn_compliance_control) and use the Fields selector to determine which fields you show on the Take Attestation popup modal.

It will render as only text, default light gray on white background which makes it hard for some people to view, and no formatting.  If you need extra line breaks, etc, you need them to appear in the actual source fields.  For instance, we use Description and Supplemental Guidance from the Control, which are text fields, and they merge together into one block of gray text.  Not ideal, but better than zero.

I would love to be able to modify how it appears in the final popup for Take Assessment, such as using some simple html coding. 

thanks again!