Survey Servicenow name and question

[jnt-cnt]

Hi Community,

I was looking through the Survey function and was wondering the purpose of having fields "Name" and "Question" as seems as though they both have the same sentences on OOTB. Why not have just question field?

Thanks

[GlideFather]

Hi @jnt-cnt,

these are two different fields and they are just having the same value, but it doesn't have to be always.

The name is referring to the Metric Type and the question is a field on that record. 

Perhaps this will make better sense to you:

This is also important for translations to more languages or in case that the question would be rephrased.

Let me know if it makes sense or if you want to discuss this further

[GlideFather]

@jnt-cnt and also:

as I mentioned above the translations, imagine a question "User name" or "Number" and then the question would be in Japanese, Arabic or another languages that's not easy for you to understand it. For that purpose it's the Name field, which could be called User Name - JP and it will not affect the question that can be translated as per preferred languages.

[kaushal_snow]

@jnt-cnt ,

The Name field in surveys is basically the internal identifier / label for the survey question (used to refer to it in logic, reporting, templates, etc...), while the Question field is what end users actually see and respond to on the survey form, that’s why out of the box they often default to the same text, but they’re conceptually distinct....

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[Community Alums]

Hi @jnt-cnt, 

In ServiceNow's Survey functionality, the "Name" and "Question" fields serve distinct purposes, even though they may appear to contain the same text in out-of-the-box (OOTB) configurations.

Name Field

• The Name field is a string field used primarily as a label or identifier for the survey question record.

• It's used internally and within lists or references to easily identify the question.

• This field may not always be visible to the end user depending on how the survey is configured.

Question Field

• The Question field is a Translated HTML field, which holds the actual question text displayed to the user in the survey.

• This is the end-user-facing content and can include more detailed or user-friendly wording.

• It supports rich text and localization for multi-language surveys.

If my response helped, please mark it as the accepted solution so others can benefit as well.