Why GRC Attestations are not equipped with SLA

[ShafrazMubarak]

SLAs are configured at operational tasks such as Tasks, Incidents and Issues. Similarly, GRC Attestations are operational activities. Why ServiceNow is not providing any SLA configuration mechanism for Attestations? Are there any reason for this being dropped out?

[Jan Spurlin · Accepted solution]

I can answer your question from a technical perspective. The Control Attestation is stored in a table called asmt_assessment_instance. This table does NOT extend from the task table.  Only tables that extend from task are available to use the SLA Definition process.

If you believe this is an important requirement in the base product, then you can add an Idea in the Idea Portal and the business unit will consider it. Otherwise, if you need this functionality you would need to build it.

[Sohail Khilji]

@Jan Spurlin  Great answer ! agree with her...

for now you even consider frequent reminder on the attestations. Thats how i have see it being used

[ShafrazMubarak]

@Sohail Khilji @Jan Spurlin Thanks for the responses. As Sohail highlighted, we have already enabled reminder emails and escalation emails to ensure that the attestations are completed. (8th Day - Reminder Email for informing to close within next 2 days, 11th Day - 1st Escalation, 15th Day - 2nd Escalation)