knowledge management
As a content creator I want to migrate confluence documents. Is there an integration tool available? How can we convert anything from confluence that cannot be exported to word.
Forum Posts
change request
answer = { // Configure policy inputs here u_svp_approval_mandatory : false, u_svp_no_vp : false};var svp_approval_required = false;var svp_no_vp_required = false;var gr_conflict = new GlideRecord('conflict');gr_conflict.addEncodedQuery("cha...
In Servicenow ATF planned start date is NOT working and planned end date is setting as expected
Hi,In Servicenow ATF planned start date is NOT working and planned end date is setting as expected.In ATF above screenshot planned start date is not taking where as planned end date is setting It is Normal CR flow earlier (Yokhoma) it is working fine...
Resolved! Move the update set xml file from dev to prod facing an error
When I am trying to Retrieved the Update Set from dev to prod instance got an error Found a local update that is newer than this one even I am trying to click the Accept remote update set also not working again same error how to resolve this issue
Inbound email actions deleted before creating RITM
Hello All,I have an inbound action. I receive email from @aaaaa.com and it should create an RITM.I am receiving emails but they are getting deleted before the flow creates RITM
How to handle “Referred Back” in Flow Designer and resend approval after resubmission (Catalog RITM)
Hi all,I am working on a flow in Flow Designer for a Service Catalog item. The flow has an approval step, and it works fine for Approved and Rejected states. However, I am facing issues with the Referred Back state.Here’s what I need to achieve:When ...
reject person should not receive the notification
(function() { // Assuming 'current' is the rejected record var groupId = current.u_ownership_group; // Field holding ownership group sys_id var rejectedBy = gs.getUserID(); // Step 1: Get members of the ownership group var grMembershi...
email script notification
(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional GlideRecord */ event) { var number = current.number; var re...
knowledge
(function executeRule(current, previous /*null when async*/) { var kb = new GlideRecord('kb_knowledge'); if (kb.get(current.document_id)) { if (current.state == 'rejected' && previous.state != 'rejected') { var author = curren...
Resolved! select a group in assignment group field so in assigned to only particular grpmemebr see not all us
var grUser = new GlideRecord("sys_user_grmember");grUser .addQuery("group", current.u_assignment_group);grUser .addQuery('user', '!=', current.u_assigned_to);grUser .query();var querStr = '';while (gr.next()) {if (querStr == '') {querStr = 'sys_idIN...
Change Management
I am new to change management. Can you please share me any notes regarding it or explain it clearly to me.Thanks in advance.
Resolved! ACL requiremnet is not working for me
Hi Team, I'm practising one senario o ACL Senario: Only spefic group memebers can see/edit/write the P1 Incidents other groups memebrs cannot see the P1 incidents.I tried using1) table.none 2) assigne role to ACL3) write a script Still it's not wo...
Knowledge
In this notification KM: Article rejected for publish In the advanced script, the line:answer = gs.getProperty('glide.knowman.enable_approval_notification', 'false');and this is called in the system property and set to true but still the author and u...
Resolved! ITSM- Request Management
Hello, Today I went through Request Management, and I got to know that after checkout an Order request is raised and if price is greater than 1000 dollers then eric has to approve it or RITM is created. But my main doubt is where we define that eric ...
knowledge
As a Knowledge Manager / Admin, I want to research and validate the CSV/XML import process for mass-migrating knowledge articles so that we can efficiently transfer content from external word documents.
