Change Management

[ramasatyasa]

I am new to change management. Can you please share me any notes regarding it or explain it clearly to me.

Thanks in advance.

[Zach Koch]

Take a look at ServiceNow's documentation on it.  It's pretty comprehensive.

Change Management 

[Nikhil Bajaj9]

Hi @ramasatyasa ,

Although it is a very big topic but in very short - When you want to fix any Incident or problem - You need to change your code, Design etc then Change Management will come into picture. You need to plan this change, Get approval, Deisgn, Impelment and Test this. All  these activities are part fo Change Management. Rest details you can read from given Link:-

Please check this:- https://www.servicenow.com/products/itsm/what-is-it-change-management.html

If my answer helped you, please mark it- solution accepted. 

Regards,

Nikhil Bajaj

[Ankur Bawiskar]

@ramasatyasa 

You can go through below links

ServiceNow Change Management: The Complete Guide 

Also check Now Create website and it has lot of extensive documentation and process explanation

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bhuvan]

@ramasatyasa 

Refer below links to understand ServiceNow Change Management,

https://learning.servicenow.com/lxp/en/it-service-management/unlock-what-is-change-management?id=lea...

https://learning.servicenow.com/lxp/en/operational-technology/operational-technology-ot-essentials?i...

https://learning.servicenow.com/lxp?id=learning_course_prev&course_id=95b7728cdb5eff40de3cdb85ca9619...

https://www.youtube.com/watch?v=5TErpVYNdoo

https://www.servicenow.com/au/products/change-management.html?state=seamless

In simple terms, Change Management is part of IT Service Management  Solution offered by ServiceNow where organizations manage their changes to IT Systems. Change Management process standardizes how you add or modify or remove changes to IT components.

Take for example, you have a SMTP server and you keep receiving incidents for outages and your team analyse root cause as resource crunch in SMTP server and want to upgrade the servers. Team can create a change request to procure additional servers or increase the memory. Change request will go approval and once approved, it will be implemented and configuration in CMDB will be updated. This is very generic and simple explanation of Change Management and you can understand more concepts once you go through the links I shared.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan