As technologies advance, markets adapt, and businesses grow,
organizations’ IT infrastructures need to be able to evolve to address
new needs. However, rolling out change requests to a company’s internal
systems can be difficult, risky, and time consuming.
Perhaps even more importantly, IT changes can directly affect the
productivity and engagement of employees who depend on company
technology. And whether the change is limited to adding a new office
printer, or involves a new technology being implemented across an entire
organization, necessary documentation, approval, and implementation
practices are vital.
IT change management classifies all changes as either standard,
emergency, or normal, and relies heavily on automation wherever
possible. This helps ensure a smooth transition, establishing a
standardized set of processes to guide IT changes from conceptualization
to closure. IT change management is different from organizational
change management, which typically refers to managing changes to
employee roles and processes within an organization.