flow is going to cancelled when approval is rejected

[TalitaA]

Hi community 

my flow is going straight to cancelled when I reject the request. It's not updating the fields i set up to updated once the request is rejected

[Chaitanya ILCR · Accepted solution]

Hi @TalitaA ,

That's because of OOTB Business rule (name :Set Request State)

if approval is set to rejected

stage and state will be set to closed incomplete

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Chaitanya ILCR]

Hi @TalitaA ,

check the logs (in the second image last part) open it and check in the flow context 

still having issue please share the flow logs image

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[TalitaA]

thank you. I think i fix the problem. however, it's not updating some fields

[Chaitanya ILCR]

Hi @TalitaA ,

Which fields?

The fields you have highlighted not available on the form 

You can configure the form and add those fields or you open the RITM in the list view and check the fields 

Please mark my answer as helpful/correct if it resolves your query.

Regards,

Chaitanya

[TalitaA]

its not updating stage and state 

stage should be "closed complete"

and state = 3 "closed complete"