Hi all, I have a catalog item, where if the option "Add" is selected, the attachment field becomes mandatory and the user gets a pop-up to attach a document. This seems to be working fine on the Service Portal but not working on the backend. I put in a HI ticket but the engineer said this is a custom script and needs to be looked at internally. This is the script for the catalog item. function onSubmit(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } //Type appropriate comment here, and begin script below var countRequired = 1; if(window == null){ // portal var choice = g_form.getValue('identify_the_type_of_epic_payer_plan_change_being_requested'); if (choice == 'Add') if(this.document.getElementsByClassName('get-attachment').length != countRequired) { alert('You must add attachments before submitting this request.'); return false; } } else{ // native view var length = $j("li.attachment_list_items").find("span").length; if(length != countRequired){ alert('You must add attachments before submitting this request.'); return false; } } } Please find the screenshot below. Any help would be appreciated. Thanks, Mallika
