Non ITIL user not able to see the Attachment in the portal

[Khaja Shaik]

Hi All,

I am facing below mentioned issue, please assist on this.

Requirement: We have a catalog item in that the attachment is mandatory once it is submitted approvals will trigger to the specific user(Non ITIL user). This user should check the attachment and will approve the request.

Issue: The attachment is not available for the user(Non ITIL user) in the portal to approve the request. If we provide ITIL access to the same user can able to see the attachment in the portal.

Please find the below snaps for the reference.

Please assist on this issue. Thanks in advance!!

[Khaja Shaik]

Hi @J Siva and @SarthakGoel ,

Thank you for your response. Now the issue is fixed when I created one Read ACL on the sc_req_item table. The selected user has no Read access for the sc_req_item table that's why not able to see attachment in the portal.

Thank you!!

[J Siva]

@Khaja Shaik No problem