Trigger notification for release task

[Bhavani1995]

how to trigger a notification so that assigned user and assigned user delegate and chain of delegates should receive the notification for release task

[RaghavSh]

I believe OOB it only sends the email to delegated to current recipient.

You can achieve this with am email script and add the delegate but I fear that it may end up in a recursive loop when data in delegate table increases.

You ca try gliding the delegate table and get the delegates but it may get struck in infinite loop and send multiple emails.

Please mark the answer correct/helpful accordingly.

[RaghavSh]

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Please mark the answer correct/helpful accordingly.

[Sarthak Kashyap]

Hi @Bhavani1995 ,

If you have A's Delegate to user B and B's Delegate as User C, Then user B will Receive all Notification of user A but User C will not receive any notification for user A. You can use below script to add user C in notification event. 

var recipients = [];

    function getDelegates(userId) {
        var delegateList = [];
        var del = new GlideRecord("sys_user_delegate");
        del.addActiveQuery();
        del.addQuery("user", userId);
        del.query();
        while (del.next()) {
            var delegateId = del.delegate.getValue();
            delegateList.push(delegateId);

            // recursively check if delegate has more delegates
            var nestedDelegates = getDelegates(delegateId);
            delegateList = delegateList.concat(nestedDelegates);
        }
        return delegateList;
    }

    var userA = current.assigned_to; // or whoever is the original recipient
    recipients.push(userA);

    // get all delegates recursively
    var allDelegates = getDelegates(userA);
    recipients = recipients.concat(allDelegates);

    // add recipients to notification
    for (var i = 0; i < recipients.length; i++) {
        gs.eventQueue('custom.notification.event', current, recipients[i], '');
    }

Please mark my answer correct and helpful if this works for you,

Thanks and Regards 

Sarthak