Addressing Missing HAM Maturity Items After Upgrading to Washington DC or Later

[Randy Scrapper]

If you’ve recently upgraded your ServiceNow instance to the Washington release or later, you may notice that the HAM Maturity Items are missing. Fortunately, there are straightforward steps to ensure these items are loaded properly into your instance.

 

Steps to Load HAM Maturity Items

1. Run the Download Hardware Content Job:
   • Execute the following job to download the necessary hardware content:
     • Job: Download Hardware Content: Hardware Maturity Item
2. Apply Latest Content Changes:
   • After downloading the hardware content, run the scheduled script execution to apply the latest changes:
     • Job: HAM - Apply latest content changes (Scheduled Script Execution)

Understanding the Maturity Stages of Your HAM Program

To effectively manage your hardware assets, it's important to understand the maturity stages of your Hardware Asset Management program:

Stage	Description
Crawl	This is the initial stage where you begin implementing your HAM program. Key activities include defining models, creating stockrooms, identifying data discovery tools, and establishing processes and roles. This stage may also involve setting up a normalization process for asset models.
Walk	In this stage, you establish and document processes, procedures, policies, and resources needed to execute your HAM roadmap. Automation of manual processes and procedures defined in the Crawl stage begins, and you start using HAM workflows to automate more complex tasks.
Run	At this mature stage, you implement advanced and automated processes for centralized hardware asset tracking. This includes capabilities like zero-touch refresh, asset bundles, and contract renewal workflows. Regular process evaluations and the establishment of HAM goals are essential to ensure ongoing improvement.

 

Conclusion

By following the above steps, you can successfully load the HAM Maturity Items in your upgraded instance. Understanding the maturity stages of your Hardware Asset Management program will also help you assess your current situation and determine how to advance your practices for better asset management.

If you have any questions or need further assistance, feel free to reach out!