Asset Audit without Agent app

[SGS1]

Hello team,

I would like to perform Audit of Assets without using the mobile app. We have physical  barcode  scanners using which we will be doing the stock take. can some one please walk me through the process. I am reading https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/hardware-asset-management/t...  which talks about using the agent app. 

Kindly assist

Thanks,

Sree

[Oscar D]

Yes, but you would have to customize the mobile action item, create the new variable, and pass the variable into the writebackaction within the audit scan action item of the mobile function. Below are the steps that I have performed to get audit to work with either asset tag or serial or both.

1. Open Function "Asset Scan"
2. Open Action Item "Audit Scan"
3. Update Logic to consider serial number and/or asset tag.
4. Open parameter Screen "Asset Scan"
5. Select "Advance" check box and hit save.
   1. Note advance allow both fields to be displayed before submission.
6. Open Variables -> Asset Tag
7. Uncheck Mandatory
8. Click Save
9. Update name and label as serial_numbers || Serial Number
10. Right Click Header and select "Insert Stay"
11. Add parameter "MaxEntries" and set value to 10k

[bbrown513]

I would like some way to add scanned Asset Tags through the web app instead of using the Mobile App.

If you are trying to use the Mobile App, I have been able to use a barcode scanner connected to an Android or iPhone via USB-C and that can input the asset tag text string into the mobile app versus using the native phone camera to scan the asset tag.