Asset is excluded from licensed hardware Aset Features.

[Devika]

am facing an issue in the Assets list where the error message "Asset is excluded from licensed hardware asset features" is displayed. Upon validation, I found that the Exclude from HAM Features field is set to True on the affected asset records.

I also reviewed the relevant KB article, which recommends opting in the appropriate Resource Categories. However, the Resource Category table is empty in our instance, so I am unable to follow the suggested resolution.
The asset is excluded from licensed hardware asset features. - Support and Troubleshooting

Could you please advise on how to resolve this issue and identify why the Exclude from HAM Features field is being set to True?

[Spencer Morris · Accepted solution]

If the sn_hamp_resource_category table is empty, with no "rows removed by security constraints" message and no notification that the opt-in jobs are still running, first confirm your HAM entitlements are present, since resource categories only appear when the matching entitlement exists (see Hardware Asset Management licensing).

If an entitlement is missing, contact your ServiceNow account representative. If entitlements look correct, try a plugin repair in a lower environment where the issue reproduces to see if that resolves it, and if it doesn't, a HI ticket with ServiceNow Support may be your best option.

How to repair a plugin using App Manager to resolve unexpected feature behavior