Asset Management - Consume Consumable to a User from Mobile Agent App

[Dillin Bradley]

Hello,

I am looking to let Asset managers to add/consume a consumable to a user in the Mobile Agent App. How can I achieve this? we can use the Asset create function or asset update function for standard assets  but the ability to assign consumables that don't have an asset tag I don't see that functionality.

Thanks,

Dillin Bradley

[Amarjeet Pal]

creating a custom module in the Mobile Agent App is an effective way to enable asset managers to add/consume consumables for users even if those consumables don't have asset tags. This solution provides flexibility and customization options that are not available out-of-the-box in ServiceNow.

[Dillin Bradley]

@Amarjeet Pal would you be able to show how to do that? I am unsure on how to do that.

[Amarjeet Pal]

@Dillin Bradley you can try below steps :

1. Create a new table in ServiceNow for tracking consumables that don't have an asset tag.

2. Add fields to the table for the consumable name, quantity, user assigned, and any other relevant information.

3. Create a custom UI page in the Mobile Agent App that allows asset managers to view, add, and consume consumables from this table.

4. Use ServiceNow APIs (such as REST APIs) to connect the custom UI page with the back-end database and enable data retrieval and manipulation.

5. Implement appropriate security controls on the UI page and API endpoints to ensure that only authorized users can access or modify data.

6. Test your solution thoroughly before releasing it into production.

Please Mark helpful if it has helped you

[Nicole Disbro]

Any updates on if you got this to work would be appreciated! Looking to consume items from stockrooms in the mobile app (agent) 🙂