Asset Ownership vs Usage vs Support
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‎04-04-2025 12:59 PM
Looking for some guidance on how this information should be tracked on an asset (and if folks want to speak to the CI side of it too I won't object 😀).
Server was purchased by Company A from Vendor Z. It's managed by Company A's support group "Group X." The Server is being used by Company B (maybe the actual server or it could be Company B is accessing an application that is running on the server; would like to understand both scenarios). Where does ServiceNow intend each of these data elements to be populated?
Possible locations seem to include:
1. Asset.Company
2. Asset.Owned_by (except this is a person, not a group, so would it be a custom field for owner_group or stored on a related record?)
3. Asset.Vendor
4. CI has a 'Subscribed by' related list
5. Asset.Support_group
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‎04-07-2025 04:28 AM
I'm not sure how I missed that field but I do see it on my instance as well. It's on the 'Disposal' tab though so I believe this is intended to be used when you donate an asset.