How to populate the user name through sys_id
I have a sys_id . by using this sys_id i have populate user name u_requested _for field Any one could you please help me
Forum Posts
duplication of an auto generation field when users create at same time
Hi when users are trying to create an asset, the asset tag is autogenerated, but there is an issue which is rarely happening when users try to create an asset at same time , asset tag is being duplicated i.e 2 assets are having same asset tag. can...
De Dup tasks for HAM
We are noticing an abundance of duplicate items in our Hardware Asset tables:We have been going through and manually remediating these items. In some cases we have deleted a record and the CMDB and discovery process recreates the record. I have check...
Consumable Asset Tracking Best Practices
Hello. I have a customer asking for insight on best practices and industry standards related to consumables. They do not track serial #'s for what they consider consumables. Could you please provide answers to the below? Thank you What’s considered a...
Resolved! How to validate if we are getting content updates on a weekly basis for our hardware models?
Hello Experts! We have not opt in to servicenow content service yet and would like to validate if our hardware models are getting content updates on a weekly basis or they are being updated at all without opting in? Thank you in advance!
Can I add a service agreement as a procurement item?
Hello, I need to add a Service Agreement applicable to Laptops as a procurement item.Is it doable? If yes, what should be the model and model category for the same? Raj
How model is created from discovery source?
On which basis model record is created from discovery source. I do find some community links stating that models are created by "MakeandModelJS" but in that script there is no lines that creates model. I don't Where this is called in IRE or RTE. Any ...
Resolved! Stale Report creation
Hi All, I'm looking for some assistance on how I can create a report to show all the assets that have been stale for 3 months. I created a report but doesn't seem right. I'm only looking for computers/ personal computer. Or maybe on how to create a...
alm hardware model update
i want to update the model and model category to the assets in the table alm_hardrare, but these are readonly. how these fields get updated in the alm_hardrare table? can we do manual update
How to restrict table values in reference field using reference qualifier?
I have a requirement where the location field in alm_hardware record should only show limited location when certain conditions are met: Conditions : Managed by should be a specific record (ABC)Another custom field called usage type should have a valu...
Resolved! Duplicates of Models (hardware model) in the cmdb_model table
Hi every one, In the cmdb_model where you get to choice Product Model /Hardware Model to create the CI. I am seeing there Duplicates of Hardware and Product Model. In the Image below, you can see what i am on about. There is something called Edit Int...
how to modify role access for Agent mobile app functionalities
Hello All, We are using Agent mobile app for Asset creation. We want to restrict that app access to the users except users with Asset role. Can anyone suggest on this?Thank You!Regards,Sarthak!!!!!!!!!!!!
Flow Designer - Record field value is not glide record
Hi All, I have created a small flow for in-bound e-mail action as follows: I am getting an error as "No Record Found" on lookup step.. Also, if I remove lookup step, I am getting error "Record field value is not glide record" Kindly assist..My r...
Any one Please, I have created the data base view for two tables
I have created the DataBase view between sccm application catlog item and pc catalog item Tables. But I don't know how to create the where clause to get the relationship between tables , Could someone can help me please?
