Hello We have a integration with Intune which imports all our assets. Originally the model field in Intune went to the model display name field in ServiceNow through a transform map. However the display name was not always consistent especially betwe...
Hi,Would like to get thoughts from experts on how have they handled management of Non-IT assets like facility assets like Lifts, Kitchen equipment within ServiceNow. Can you share your experience here like did you end up just onboarding assets or bot...
Where to track UPS devices? Here ServiceNow says track UPS as peripherals - https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-management/reference/cmdb-tables-details.html but ServiceNow also provides OOB ...
How many applications menus can an application have?A. 3, one for an application's user modules, one for an application's administrator modules, and one for the ServiceNow administrator's modulesB. As many as the application design requires C. 2, o...
Hello experts, It is our understanding that OOB interface from SCCM is changing the assigned and assigned to fields to most likely user. These two fields are used for end user compute devices and are set by the our staff. We do not want SCCM changing...
Anyone tried to extend the alm_asset or alm_hardware? If yes, what was the reason?Asking this question because many times I see people create custom tables under CMDB but no one ever touched AMDB (have never seen people creating custom tables extendi...
Can we enable barcode scanning feature for service catalog ?I have a requirement where team will scan the new assets. Asset management team is responsible for updating the alm_asset. Can we achieve this using Service catalog ?
I have some questions about contract management, could you help me answer them1. What is the difference between "Warranty" and "maintenance" contract? Which one is the contract used to maintain the asset?2. When should the Parent contract be used? Is...
My Team has been tasked with entering computer accessories into ITAM in order to track the inventory we have. Most of the accessories are disposable items that we dont expect to get back, such as mice and keyboards. But management still wants them ...
Can we use List collector in MRVS for dynamic values?
Hi Everyone,I'm working on "Service Graph Connector for Microsoft Intune" to get the assets to ServiceNow from Microsoft Intune.ServiceNow Store - Service Graph Connector Support ToolsService Graph Connector for Microsoft Intune (2.5.0) (servicenow.c...
I deactivated the OOB flow "Standard Hardware Asset Request" to test something, and now I'm unable to reactivate it. Could someone please assist with this issue?
Hi all,I am working on the implementation part of the HAM, where i have a requirement to prevent the data for the specific domain.If i elaborate the requirement, Data is coming from Intune discovery source side with 2 different domain side UK and Ir...
Outcome needed: create a generic hardware request item that will be able to be sourced from multiple actual hardware models. Generic hardware requestThe client is creating hardware items for the users to request based more on their role. E.g. apple ...
Hi Team,I am trying to add more fields that a service desk agent can update using mobile app when they scan an asset tag using a mobile app. OOTB- we just see 3 fields:StateLocationAssigned toI need to add:Asset tagSerial numberSo that the agent can ...
