Asset Reclaimation

[DWoodmen]

I just went through the HAM Fundamentals course. Service Catalog Item Reclaim Asset was mentioned in the training but does not say if HAM is required for this Catalog Item. When I go into my instance I can navigate the the Asset Reclamation table and I can click create new task but all fields are greyed out. 

My question is do I have to have HAM in order to use Reclaim Asset or does this come with ITAM? If I do not need HAM then how to I get the fields so they are not greyed out? Also when I search the service catalog Reclaim Asset does not show up. 

[Amarjeet Pal]

Hello @DWoodmen Wonderful.

Please mark helpful to the replies and correct answer to close the thread.

Thanks

Amarjeet Pal

[Larissa5]

@DWoodmen I'm glad you've got it sorted.  Reach out with any other questions. 

Please mark as helpful and a correct answer to close the thread. 😀

Thank you

Larissa

[Saurav]

@Amarjeet Pal  Please can you confirm if you needed to install EAM plugin to successfully make this work.

[Amarjeet Pal]

Hello @Saurav ,

No , you don't need EAM plugin for asset reclamation request flow.

Just to give you more information I am adding below point :

• Enterprise asset lifecycle automations: New asset requests, asset onboarding, asset move, loaner assets, RMA, recall, refresh, lease-end, reclamation, disposal, and resale management.
  

Thanks

Amarjeet Pal
Advania UK