Make Filter on portal view to read only/restricted to certain role

Like to hide or make the filter in portal view read only or restricted to certain roles.

How to set Yes/No based on sn_si_incident table cmdb_ci matched

Hello All,I need a requirement like when i raise a request in Hardware Refresh Model than a task will create and in SCTASK there is a field investigation_resolution_code option when i select lost or Stolen in this dropdown based on this need to check...

Transform Maps - how to setup

Help?We turned on the integration spoke from SN to IntuneI am pulling over the OS version, Wifi Mac and other details. Our Help Desk manager asked if we can get the Model ID from Intune, which we can, BUT he wants to know if we can make it the "norma...

Questions regarding how you deal with Physical Inventory

Hi folks, one question that might not be REALLY related to HAM module itself, but I would like to have some insights on how you deal with this in your company. We need to make the Physical Asset Validation in the company at least once a year; this me...

Serial number duplicated in hardware table

Hi all, I just discovered that HP (and I believe other manufacturers) reuses their serial number range every 10 years. We got one case that an old computer serial is the same as a new one acquired by the company. Luckly, in this case, the old compute...

How to attach some file in format excel or PDF on many Asset with a load file or other solution

In ServiceNow Asset table we have many file to attach on many Asset Entry. We don't want to do it manually. Do we have a solution to do all attachement in 'one shot'

Auto classify devices using HAM Pro normalized model device types

Hello team, We have non-normalized device/hardware models discovered by various discovery tools. And since we have normalization service enabled, ServiceNow automatically normalizes all these models wherever match is found.This auto-normalized model ...

Bulk Create Maintenance Plans for Assets

Does anyone know how to bulk create maintenance plans? The standard Import feature allows me to download the template (including all fields) but does not let me define the filter conditions or associated maintenance schedule.

Can I use a third party barcode scanner without having HAM PRO?

Like the question states, can we use a third party barcode scanner to scan assets into ServiceNow without having to subscribe to HAM PRO. I am not interested in using the Mobile App as cellular devices are now allowed in our work environment. Thank y...

Hardware Asset Workspace and SOW

We are in the process of implementing Hardware Asset Management and one of the key questions that our agents have is how to interact with Service Operations Workspace and Hardware Asset Workspace in parallel?We have Universal Request and Advanced wor...

Hardware Asset Workspace and Service Operations Workspace

Where is this page configured?

Can anyone answer where this page is configured?

Model Categories

Hi, I am trying to find guidance or product documentation which explains which model category on a model record is chosen when you insert a new asset. We have models which have multiple categories some with CI class and Asset mappings some without. T...