I'm reaching out to the community to see if anyone in Hardware Asset Management has experience or advice on how we can ITAM to track virtual assets and VDI sessions in ServiceNow. With so many things going to the cloud and having offshore employees, ...
We want to set up a e signature requirement for our users and they will be required to sign to advise they have received Assets. What is the best product / way to do this with ITSM Asset Management configuration? We have started to look at Adobe but ...
Hi friends, We have a massive churn for our assets (computers) and everytime an asset is handed over, it goes through a value check to mark where the the asset has taken any damage which has to be written out detailed and then uploaded photos of the ...
Hi expertstrying to get my head around the different use-cases and scenario for including virtual devices as part of HAMStarting from a benefits pov, there are the ones i could think ofImproved visibility and control over virtual assets.Enhanced cost...
Hi All,I am trying to explore more regarding the Contract Model which is there under Product Model.I did not find much information regarding this. If anybody knows about this could you please share the details. Thanks.
Hello! I've just set up a PDI because I wanted to see how some of the things related to asset management works OOB.I noticed that there are two fields in the asset form that we don't have in our own environment.The fields are "Asset function" and "El...
I am working on the Reporting for Hardware Life Cycle Phases. I see there is a field called Calculated Life Cycle Template. I read up on how to create. Need help understand when I would use this function. How are you using and why?Reporting on Li...
If i am a fresher in ServiceNow & My Exp 5+ Years in ITAM ..can i do the CSA Certification? Can do the ServiceNow Developer jobs in coming future...?
Hi Looking for some guidance. I'm relatively new to HAM Pro as an End User of the product.We introduced a new laptop model a few months ago. I created a product model for it and got it all normalized.Once these devices came into use and were feeding ...
anyone know when the session signups start for Knowledge 2025.
Hello, I am trying to create a workflow/form in ServiceNow, where the form has about 6 questions.What Configuration Item would you like to modify?Then I have like 5 questions like Serial Number, Location, and MAC Address available to enter details.I ...
Hello All,I have requirement that create report on, which assets has been assigned to user who is Requested for from catalog task table.Could you please help me out to create report through script or through Database view ? Thank you,Sourabh A
Hi HAM people, Some manufacturers are delivering equipment of a certain product model with a different selection of options but: with the same Product Model.Example: A laptop with the same specs without a camera has the same manufacturer product mode...
I need your help on streamlining model management in ServiceNow. Since many models exist with different specifications (e.g., storage, color, configuration), i am proposing to store any additional configuration under short description in Model table ...
