Hi, Someone within my organization is responsible for purchasing new laptops whenever users submit a hardware request. The person purchasing the laptop must then log the hardware request task ticket, including the laptop's assigned user, cost center,...
Hi Community, I'm attempting to restrict access to the Hardware Asset Workspace (/now/hardwareassetworkspace/home) to only users with the inventory_manager role.Here's what I've tried:* Updated the ACL now.hardwareassetworkspace.\* to require only t...
Dear Team, In case of having unmanaged assets ( A device which is not agent-based or even managed by common protocol like SNMP, ) I am looking for a way to work with such kind of assets for control and managed? Is that all done manually ?
We're creating a flow for creating a new asset record. Requestor can decide which asset state it should be created in. We use a very simple flow - collect the requestor input and use 'create record' against alm_hardware table. If we use state = In us...
Hi,Did anyone have any issues with the Hardware Model Normalization job in the last 24 hours? We noticed today that about 80 records have lost their normalized device type. When I go into the hardware model list all the affected models have no manufa...
I loaded assets into the asset table. All but a handful sync'd with the correct CI in the CMDB. How do I get the ones that didn't to synch?
Hi Team,We are trying to add a new Asset Class in Agent Workspace view.We have successfully added, a new Asset Class in Developers/Native view of ServiceNow using System Definition > Interceptor > Asset > Added under Answer related list and it is wor...
Hi All.For one Hardware Model, we have switches in all 4 data centers. Currently only one Model is getting created and all switches associated with it are getting added to one Hardware Model through DiscoveryE.g. For Hardware Model "Catalyst 3560x48P...
Hello! I am beginning the effort to create reports/dashboards that convey the total annualized cost of each EUC, including the installed software (only those license metrics - per user or device). Before I dive deep, does this already exist in...
Anyone have a query or report for calculating the number of days between the purchase date (purchase_date) and the Installed date (install_date) in the alm_hardware table? Looking for a report or procedure to create one so I can determine how many da...
I am implementing HAM pro in our instance and we use CSM. We have external customers that use our hardware which we manage. When we are transferring devices from our warehouse to the customers stockroom/location, how do you handle the receiving of ...
Hi everyone! Has anyone implemented a Responsibility Terms Acceptance process in ServiceNow?The goal is to ensure that every employee who receives an asset (such as a laptop, mobile phone, or peripherals) formally accepts the terms of use and respons...
After creating a transfer Order, when creating a Transfer Order Line and clicking on Model to choose the model, the window does not load the data from the cmdb_model_list table...What could be happening?
Hi All, We are working on a use case in ServiceNow Asset Management Workspace and wanted to check if anyone has implemented something similar.Use Case:We have a Related List UI Action button in Workspace on the Requested Item (RITM) table.When a user...
This use case is that we click order on a PO (we should only kick off the integration currently if it is a HAM Purchase Order by looking at the model category of the items being ordered). The PO gets created in Ariba and responds back to SN and updat...