Hi What is the correct OOB business rule for updating assets & CI in service now For exampleAsset is scanned into the Stockroom - Asset State is Stock Room - should the CI auto change to Non Operational ? Asset is then taken out of stockroom - assig...
I am looking for a solution to transfer data from Apple/Android Platform like ABM to ServiceNow.The challenge is, this needs to be done without an MDM tool in place. Can someone suggest if it is possible for a direct data transfer from Apple/Android ...
Hi everyone, I have an ETL Definition that takes in a CSV file and processes it to the ast_contract, alm_hardware, and clm_m2m_contract_asset tables in that order.Before the info is imported, I have a few checks that I want to do but I'm struggling ...
We have created a Hardware Asset Audit Record for the stockroom audit. However, I noticed that no records are displayed under the Expected Assets tab after creating the audit.Should the assets assigned to that stockroom automatically populate and app...
I am trying to get 15 character IMEI values from Excel into ServiceNow. The Excel source field is text and appears correctly prior to import. The ServiceNow field is a 40 character string field. If I keep the Excel source as text, all values convert ...
For a stockroom-wise hardware asset audit, I created an audit record and scheduled it for a future date. Before scanning begins, will assets that belong to the specified stockroom automatically appear under the "Expected Assets" tab, or will they onl...
I have created on three update sets in dev environment . Update set names 1.Change SP, 2. Change SP1, 3. Change SP2. As per the additional requirements i did it. 1 and 2 update sets is ignored state. Change SP2 Completed state. But requirement is ca...
Hi team, I have a question about normalization. For example, if I create a record in the Core Company table with a random name that includes "Apple" as a suffix, and normalization is enabled in my system, OOB the normalized value for the Core Company...
Hey Everyone below is my requirement and im using the scheduled job (attached below code) created 3 event and notification for it. I need some guidance can anyone please look at the solution as its not working on my sideHIGHLY APPRECIATEDApproval Ta...
I have a request from my Asset manager, she wants to remove 'Mobile Device' from ITAM Licensing Resource Counts. How can this be done? When she look at the ITAM licensing resource counts, she's still seeing mobile devices under the End User Computer ...
What is the purpose of the Asset Code field in the alm_hardware table?
Hi everyone,I’m using the Employee Center (ESC) portal in ServiceNow, and I want to change the sorting order of the tasks shown in the “My Tasks” section.Currently, the tasks are displayed in ascending order (older first), but I want them to appear i...
Hi On the core company table after enabling the data normalization plugin a new field called Hash is created. This field holds the unique value realated to each company record. Now I would like to know what are areas where this Hash value would be u...
Hello all , I have in some forms fields is read only But in another forms it is not read only would you please help me with that I want all the fields is updatablekind regards
I have implemented the Bulk Assets Transfer Order Line. Step 1.1. Go to sys_m2m table and create a m2m definition between Transfer order and Hardware assets.2.Go to Transfer Order Form and add Custom m2m table into related list.Step 21. Create a cust...