Lost and Stolen Process flow diagram
Hi Team, I am looking for standard Lost and Stolen Process flow diagram. Is there any OOB process flow diagram or if some one has created one please can you help to share the same. Thanks & RegardsKalpesh Jathar
Forum Posts
Join clm_m2m_contract_asset and alm_hardware tables
Hi. Im trying to create a report that shows asset with and without a contract. Report need to show asset and contract information (also asset that does not have a contract) is there anyway to join clm_m2m_contract_asset and alm_hardware tables ?
HAMAssetRefreshUtils :script include
Hello community, Could someone explain what does "HAS_ONLY_TNI_ENTITILEMET" from the function called "refreshAssetsfilter". What does the " If " condition doing thanks in advance
VIP Approval in the Requested for in workflow
I want to configure dynamic approvals in a workflow by finding the VIP user within the Requested for organization's hierarchy. The VIP field is present in the user table and is set to true for both managers and their managers. VIP approval is the thi...
Resolved! How to use Barcode scan gun with mobile agent
Heeeeeeeeeeelp!I need the ability to use a scan gun instead of the camera when doing disposal or audit scan via the mobile agent.Our teams in the stockrooms refuse to use the camera as it does not work well. We need scan gun option on the audit/disp...
Discovery of Windows subnet fails, individual IP discovery succeeds
We have a situation where bulk discovery of Windows servers in a subnet results in failures and IP Blacklists. But when we go back later we have found that doing a one off discovery will work fine. If the discovery IP Range is 10.20.15.0/24 the W...
If an organization gets you to streamline their HAM process, what would be your 30-60-90 day goals?
They have gone live with ITSM and ITOM but are not very happy with ITAM implementation. They have HAM but not HAM PRO. They need to be advised if its worth investing in HAM Pro. Also, bear in mind they have already invested in SAM Pro. What would be ...
can't import content library in the product model table
hello,I need to import some non-discoverable CIs into the CMDB and create Assets out of them. For that I'll need to import the product models along with the CI data. When I was preparing the Import set, I noticed that the existing models in my instan...
Resolved! Sourcing Requested Items will source from requested for's local stockroom. What about Remote workers
We are looking at the Hardware Asset Refresh Order flow. This flow (among others) uses the Sourcing Request task to source the HW Assets needed to fulfill the request. As per this article: https://docs.servicenow.com/en-US/bundle/utah-it-asset-mana...
Help - Log files? or review of something automated?
I don't know what I did... At one point in time we wanted to create a rule that would look at the ALM_HARDWARE table and look at the Warranty Expiration field. If today was 1 year after that date, we wanted the Eligible for Refresh to change from FA...
Resolved! SCCM Service Graph Connector Integration with ServiceNow
Can someone tell me steps to configure SCCM to bring devices in ServiceNow.
Regarding the HAM Pro
I need to be able to include multiple assets in a single transfer request. I can include multiple assets in a single transfer order line to prepare, ship and receive multiple assets in a single transfer order whether could we send multiple assets in...
Resolved! Total cost in lease contract gets tax added by default.
When I create a lease contract and save it, it automatically sets 'applicable taxes' field to 'sales tax' and increases the total cost by that tax. This is pretty annoying in the scenario when we want to upload legacy data via transform map and sudde...
Resolved! Can we calculate depreciation on monthly basis
Hi Expert, Can we calculate asset depreciation on monthly basis, if yes then how?
Asset Issuance to Non computer user
What is typical solution to issue assets to the non computer or non ad user and track the assets. There is a scenario for an e.g. what if user doesn't have account in AD or in ServiceNow and want to request for the assets or how assets custodian will...
