Hi @Tommaso2 ,
As per my understanding, Below is the flow I can think of
1. You bring the laptops in
You import them into ServiceNow’s asset table. Think of this as your warehouse inventory list.
2. You sign a contract with a client
Using Customer Service Management (CSM), you record that this client has bought some of those laptops.
3. You assign the laptops to the client
In IT Asset Management (ITAM), you link specific laptops to that client’s contract. Now those laptops are “owned” by the client in the system.
4. You ship the laptops
ServiceNow doesn’t have a dedicated shipping module out of the box. But you can use **Asset Transfer Orders(part of ITAM) to represent shipments.
You can add details like courier, tracking number, shipment date, and delivery status.
5. You track the lifecycle
Update the asset status as it moves: “In stock” → “Shipped” → “Delivered.”
This way, you always know where each laptop is and who it belongs to.
ITAM= your warehouse and asset lifecycle tool.
CSM= your customer contracts and relationship tool.
Shipment tracking= handled by transfer orders and status updates (with optional courier integration if you want more automation).
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P
