Asset state changed by Audit entries
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‎08-22-2025 07:14 AM
We're creating a flow for creating a new asset record. Requestor can decide which asset state it should be created in. We use a very simple flow - collect the requestor input and use 'create record' against alm_hardware table. If we use state = In use, the record is created with this state and then immediately changed to 'in stock'. We've tried everything and can't figure out what's going on. When we select 'In stock' instead, it does not do any changes. If I create the same record from UI, it's created in 'in use' state.
Any suggestions on how to troubleshoot this?
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‎08-25-2025 04:15 AM
we checked that and we did not find any; remember - when done from UI it works as expected
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‎08-25-2025 04:17 AM
Can you share the update step details from flow designer
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‎08-26-2025 02:52 AM
today I've found the step which is causing this:
we still do not know why it happens, but we're sure this is the culprit.
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‎08-26-2025 02:56 AM
Are you using procurement as well, request line is populated from PO Line item , I suppose.
can you try populate RITM in work notes instead if request line and setup rest all fields and check if that works
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‎08-26-2025 03:16 AM
We have PC assets created as pert of vendor API and they all get the original RITM as the 'request line'. What you're referring to is a 'purchase_line' field which we do not use.