Resolved! Purchase Order "Asset receiving failed" error
When trying to receive a purchase order the error message "Asset receiving failed for some records" continues to appear. Any thoughts or experiences with this error would be appreciated.
Forum Posts
Retire Asset workflow
My client is using San Diego and I'm trying to find the retire asset workflow for them to review and hopefully use, instead of creating a custom workflow. I don't believe this is part of HAM Pro.I had the SA look and we don't see the workflow in thei...
HAM plugin Installation
Hello Experts, I was trying to install the HAM plugin from the ServiceNow store, I have used different IDs to log in, but again it is showing to log in with a different ServiceNow ID, why? Thanks,Bhumika
Resolved! Assigned Date and Installed Date fields
In the Hardware Asset Management application, out of the box, do the 'Assigned' and 'Installed' date fields on the asset form auto-populate when you change the state from In Stock to In Use?
Resolved! How to solve duplicated assets against CIs?
Hello everyone, We currently don't have Hardware Asset Mgmt, we only have Asset Management (com.snc.asset_management). Few months ago, we imported some computers into the Asset table (alm_hardware) without knowing that one system property should be e...
Can anyone explain about Asset Function field?
HI Team, I want to know about 'Asset Function' Filed in alm_asset table and the functionality and how the value will populate in that field? Thanks,Gan
Mid Server Reported Error
Hi Team, while configuring Data source in SCCM with discovery I am getting below error. can someone help me on this? Mid Server Reported Error: java.sql.SQLException: com.microsoft.sqlserver.jdbc.SQLServerException: Login failed. The login is from a...
Resolved! Assign a Asset to a Specific Location, But Not a Specific User
Hi Folks, We have a unique use case, where some hardware assets are not going to be assigned to a specific user, but rather, a specific location. For instance a shared laboratory device, or a printer that resides in a shared cubicle. What is the bes...
How to send Notification when record is deleted?
Hi, How to send notification when user delete the record on alm_transfer_order table and in message body who deleted the record need to mention.Please help me.
implementing Hardware Asset Management - role allocation
How have you set up Hardware Asset Management? I can't seem to find the documentation I need, which tells me we may be taking the wrong approach. To start with, I've granted the following roles to our Helpdesk Manager, who will be managing Asset Man...
Resolved! Virtual Servers Listed as Assets and CI
Should Virtual devices be listed as both an asset and a CI? Is there any impact on SAM if this doesn't happen and they are only listed as a CI?
Convert the currency based on logged in User in Hardware Form
Hi All, We would like to know the feasibility of the following issue: In Hardware form, when creating new assets is there any way to convert the currency of the following fields to the logged-in users' currency?We have this feature in the Service por...
My Assets - Mobile App
Hi All,I am working on the implementation of ITSM module on NOW mobile app. * When I log in to the home page of NOW mobile app -> My Asset* On clicking "My Asset" it is reflecting the assigned hardware * It is reflecting only asset status instead of ...
"Computer" Model Category
Hi All The "Computer" model category is currently used to identify Desktop, Laptops and Servers. System auto-tags these models as "Computer" but when it comes to reporting, the report is messed up. This is especially when Managment is interested in ...
Resolved! HAM pro : "Asset action : Swapped CI" not working as expected
when "Asset action : Swapped CI" is used to resolve the incident then asset state and assigned to is not updating automatically.
