the functions of compatible model and substitute model, and how to used?
The introduction of the document is too vague to understand the specific usage of compatible model and substitute model.I hope to receive your help.
Forum Posts
Resolved! Need Assistance with the Advance shipment Notification use case
Hello, I am new to Hardware Asset Management , can anyone guide me with any one appropriate use case of Advanced Shipment Notification ? Much appreciated for your answer. Thanks,Kaustubh
How to change the display name of the asset to Serial number - Model?
Hi All, Currently, the display name in asset_hardware table shows as 'Asset tag - Model', my requirement is to change it to 'Serial Number - Model'.Please suggest some solution. Thanks
Transform Script to bulk update Install Status and Operational Status of asset
Hi,I've a requirement to bulk update Install Status and Operational Status of Assets. I've a Data Source and corresponding onbefore Transform script where I need to do the bulk update. Please note that Operational Status is depending upon Installatio...
ITAM：How to use Bundled models？
The description of Bundled models（ITAM：product catalog） in the document is not specific enough.Inability to understand real-world scenarios.Can it be purchased in bundles at the time of purchase, or can the assets that are deposited be bundled?We hop...
Resolved! How to make filter condition Read Only
Hi Friends,
Assets not getting created to alm_hardware table through Import Sets due to Business Rule Error
Hi Everyone, Currently we are facing a issue that new Assets are not getting created to alm_hardware table.We are using Import Sets to create the Assets, The operation is failing and the following error is displayed on the import logs: "Operation aga...
Resolved! Reference field is showing empty but sys_id is present.
Hi all,On the record there exist field: model. Which when i set from script doesnt display the value and shows empty record . But when i try to see model's value, it has sysid .I tried checking the display value and dictionary override, no issue from...
Updating Source Request UI Page
After an Inventory Stock order is created, On Source Action task, we have options to Purchase or Transfer. Can we modify this page? If yes, how?
Resolved! Computers - OOTB Field
Hello All We are setting up computer data in my company. We have set up model category as computers. Is there any field (out of the box) to classify, if this computer is a Desktop/Laptop/MacBook
Duplicate Hardware Models?
I am reading through the documentation and having a difficult time understanding the exact process for de-duplicating Hardware Models (Unless I don't understand this correctly). I was under the impression that Hardware Normalization collects multiple...
Resolved! HAM
Hello Team, I am new to HAM , we have just installed HAM plugin and integrated with Intune. Connection is up and running . But I am able to see reclaim asset record producer . Could anyone help me in detail explanation of reclam asset record producer...
Asset Bulk REQuest
Hi HAM forum members, Assets can be requested by Users using Asset Request in the Service Portal. In most of the cases this is great as users typically request only one Asset for a certain Product Model. Example: A User wants to request a new laptop....
Repair of Assets to be returned to the Users
Hi HAM colleagues, In HAM we have Asset swap that can be used to swap a defective Asset on User level and we have Asset RMA to send an Asset for repair towards a Repair company.I have the following use-case: Asset swap is complicated from data and ap...
Resolved! Stockroom type
Hi All, I am in process of creation of stockroom .Looking for mandatory/recommended fields which i should populate to make use of stockrooms.How stockroom types are related to stock room .What if i don't populate stockroom types(Central warehouse,F...
