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Asset state changed by Audit entries

Robert _ysakows
Tera Contributor

We're creating a flow for creating a new asset record. Requestor can decide which asset state it should be created in. We use a very simple flow - collect the requestor input and use 'create record' against alm_hardware table. If we use state = In use, the record is created with this state and then immediately changed to 'in stock'. We've tried everything and can't figure out what's going on. When we select 'In stock' instead, it does not do any changes. If I create the same record from UI, it's created in 'in use' state.
Any suggestions on how to troubleshoot this?

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16 REPLIES 16

Robert _ysakows
Tera Contributor

after more research I think this is the BR: "Update Request Item CI". Not sure what to do with that finding yet.

I checked the BR, it is updating the CI field on RITM (request_line) and associated sc_task.

What i fail to understand is how is it impacting the state in alm_hardware table.


Raghav
MVP 2023
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