Asset status/substatus updates.

[Community Alums]

Hi folks,

Asset Status/ Asset substatus flipped from In stock/available to Retired/Vendor Credit but the changes are not tracked in activity and history.

how can i find the source which is updating above fields.

[anshul_goyal]

Hi @Community Alums,

In your ServiceNow instance, check if 'no_audit' is present in the Attributes field. If it is, remove it to enable auditing

Please mark my solution as Helpful and Accepted, if it works for you in any way!

Thanks

[Community Alums]

Hi @anshul_goyal ,

both the fields are auditable

[anshul_goyal]

Hi @Community Alums 

Add 'state' and 'substate' in activity filter. Please refer the below screenshot:

Please mark my solution as Helpful and Accepted, if it works for you in any way!

Thanks