Assets & Normalization

[clktester]

Does Normalization fix this?
Say I have four companies listed and this was all done awhile back by different people. 
Normally I would just clean everything up, but there's some confusion as to whether normalization would fix things. So here's my list

1. Dell Inc - Manufacturer (100) 
2. Dell -Vendor (50) 
3. Dell Marketing LLC - Vendor (50) 
4. Dell Computers - Vendor (50) 
   the numbers next to each company represent how many product models are listed under each. 
   I make a product model and #3 which is a vendor as the manufacturer. 
   I make another product model and select 2, and another and select 1 as the manufacturer.
   Will Normalization fix this? 
   Will those models show under just one dell eventually after normalization or under each where they were individually created? 
   It appears looking at what was done, that models were created for all of these companies. Does it matter if the company is essentially the same, but the names are different on different records?

[Ashok Sasidhara]

If you are using HAM pro, the HAM content service takes care of the periodic normalization of all the manufacturers and models whose different variants are present in ServiceNow's content library. So it should ideally fix scenarios like this where the keyword 'Dell' from Manufacturer name is present in all the variants of names. All the variants will have a standardized name (as per ServiceNow's content library) after normalization. 

Even if you are not using HAM pro, you can use the 'Normalization data services' feature which is specifically meant for normalization of Company names. But this involves some manual configuration unlike the content service and so it should be used only if you don't have HAM pro (it is the recommended way to normalize Company names without HAM pro). The following URL has details on this:

https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/normalization/concep...

[clktester]

Thank you for that easy to understand answer. 

[Ashok Sasidhara]

If you don't have any more queries regarding this, please click helpful and also accept the solution to close this thread

[Moe9]

Hi @Ashok Sasidhara,

Q... What "manual configuration" is required if we have NDS, but don't have HAM Pro?

Appreciate your insight. Thank you.