Hi Team,I am trying to add more fields that a service desk agent can update using mobile app when they scan an asset tag using a mobile app. OOTB- we just see 3 fields:StateLocationAssigned toI need to add:Asset tagSerial numberSo that the agent can ...
Hi All,In our AD integration when we check the flow. flow is working fine there is no error. but it's not able to add Users in AD groups. We check with every single possibility. earlier it said Mid- Server issue. we fixed that issue. but now it's not...
The request line field is not updated on the asset form for transfer and local orders, and is only updated for purchase orders. In the AssetAutomationAPI script include, I can see that this is intentional as the OOB script include has a comment sayin...
Hello everyone,Could anyone explain what role a business analyst would play in asset management (Ham & Sam)? Thanks in anticipation of your response.
Hello,I published some hardware and consumable models to hardware catalog using the related link "Publish to Hardware Catalog" and in my update set I have only updates related to the new hardware catalogs created so I don't have the models updated wi...
Hi,We are reassessing our asset management policies and procedures to protect our assets. Do you have any case studies or perspectives from other companies that highlight the policies & procedures used to protect and govern assets via HAM?
Hello Team, I am inquiring about the out-of-the-box functionality in ServiceNow regarding the automatic relationship between records. Specifically, when a new record is created in either the Asset table (alm_hardware) or the CI tables under hardware ...
Hello I'm looking for the ITAM process guide which covers HAM standard. Apparently, I can download it from the ServiceNow website but I can find it. Can anyone help, please. Thanks
We will be utilizing "HP Asset Push" integration with our instance. HP had us create staging table and transform in global scope. As part of this integration, we will need to map ~20 fields. Our architecture team would like us to avoid customizing...
Hi All, We just recently established a VeeamOne integration with ServiceNow using the native connector inside of Veeam One. It worked for over a month and then stopped working on its' own. We're a fairly new shop, it works with the dev profile, doesn...
Hello, I'm currently working through the Hardware Asset Management (HAM) Simulator (Vancouver) and I've run across a problem with validating the final task. I have completed all the steps as described in the Create a fixed asset (V) task, but when I ...
Does normalization using content service portal only normalize four fields or can it be extended to other fields like operating system , versions and also can we specify what should be the manufacture name after normalization .
Hi, After completing the normalization process, I need guidance on the subsequent steps, specifically regarding how to handle and address data that hasn't been normalized. Additionally, I would like to know where to retrieve data for categories such ...
What is foundation table?? Levels of approvals will be derived from foundation table. How to achieve this?
How can I filter the hardware assets for duplicate assets? Example:A user normally only has one laptop. But if he now has two laptops, how can I filter this in ServiceNow without a script, purely in the asset database?I would like to filter the same ...
