Ok, a few things we are trying to do here. First off, with HAM pro we can use the Asset action in an incident ticket on the Affected CIs tab to allow techs working on INC tickets to be able to modify the asset state and substate. The default for th...
Hi all!Hi allWe have recently started ServiceNow Contract Management for managing and tracking contracts within IT.However, we aren't sure how best to deal with resellers.For example our hardware estate is Lenovo but we don't purchase hardware direct...
Hi all, I have a situation, where many old Access Points (APs) are not in use anymore, but they are physically installed in the office ceiling. They are "In use" in ServiceNow, but they whould not be. I cannot put them as retired, since I do not have...
Hi Everyone, I'm having trouble activating the HAM module in my development instance. Could someone guide me on how to activate it? I have activated my development instance using my corporate email ID. However, when I go to the store, it redirects me...
Do we have a list of feature and capabilities that comes with ITSM Pro subscription as part of Asset (both hardware and software ).
Hi community,We are working on a use-case where swapped parts have to be registered.Example:A customer wants to keep defective hard disk drives and dispose these disk drives following their strict Asset Disposal process. The first thought that comes ...
I have installed Field Normalized plugin on my instance .My task is to normalize model_id field on cmdb record .I did refer product doc for this however not able to get much .Please help how to achieve it practically .Thanks !
Hi All,I have a requirement where I need to create 2 variables first is simple variable named test stockroom which is refeering to alm_stockroom table and second variable is MVRS test2 which includes one variable test asset that is referring to alm_...
Hello, I am looking to let Asset managers to add/consume a consumable to a user in the Mobile Agent App. How can I achieve this? we can use the Asset create function or asset update function for standard assets but the ability to assign consumables ...
When launching the asset lookup function on the Agent app, the camera activates but it does not recognize any barcodes until you tap the asset tag field and then the scanner icon. Is this normal behavior? Thanks in advance for your help.
Hi all, Asset Reclamation (a feature in HAM Pro) is used to collect Assets and/or Consumables in case the user of these Assets does not need them anymore or is leaving the company. This works fine for Assets and Consumables but what about Asset Recla...
Hi all, Can you please help me ,how can i create report with following columns .Asset serial number Asset sys IDModel(respective asset)Model Sys IdModel category(respective asset)Model Category SysID Thanks
I have a requirement of letting user with asset roles to be able to create record in alm_asset, but once the record is created they could only edit specific fields like state, substate, location. Only the ham_admin users should be able to edit all th...
Hi All, I have 3 columns.Asset sysID,Model sysID,Model Category name in spreadsheet. I want to fix Model and Model category for each asset available in spreadsheet based on below condition.1.If imported model sys ID is different than the current mode...
Hi Folks,any one have an idea how to solve this incident The ECS team uses the RITM to fulfill requests for hardware and software. They want to relate the computer to the request, but can't see every computer in the Configuration Item field. On the R...
