Hardware Model Life Cycle Phase Start - What determines Phase Stop?

Report to show users with more than one computer

Hi all, I am trying to find a way to make a report that shows the users that has more than one "computer", based on the "Assigned to" field.I can group by this field, but I also see the ones that has a single one, and when I try to transform in a vis...

Modifying the ACC Payload for Assigned To?

All,  Sorry in advance if I'm asking something basic, but I'm trying trying to find a way to concatinate on the returned username value from an ACC scan, specific to getting the "assigned to" value on the CI.  The issue is that, due to our SSO, our U...

Add two fields date and time and then auto populate this two data into another field

I have two fields 1. error -- type is date and time                               2. SUN Mints---type is date and time I want to add two fields  and then data is auto- populated into 3 field                             3. End date----type is date and...

NEED ROLE FOR ASSET SWAP IN HAM PRO

i NEED TO KNOW THE ROLE REQUIRED TO PERFORM ASSET SWAP(HAM PRO) IN INCIDENT TICKET. RIGHT NOW ONLY ADMIN CAN DO THIS TASK. ALM_ASSET ROLE IS NOT WORKING. DO YOU ANY ONE WHAY IS THE ROLE REQUIRED TO PERFORM ASSET SWAP IN INCIDENT TICKET.

ServiceNow Hardware asset management key tables and their data model

Hardware asset management key tables  Introduction  This document covers some of the key ServiceNow hardware asset management tables along with their screenshots and data models  These tables play a key role in implementation of HAM solution.  These ...

laptop replacement as a result of an incident

How to exclude the hardware model from the Content Service.

I have Opt-in to the Content Service for all hardware models, but I request few hardware models to be excluded from from the Content Service. How I can opt out some of hardware models from current hardware content service?

Normalization and HP Models

I am curious if anyone has run into the problem of not being able to fully normalize HP products. The landscape of our company is we do not have insight into the procurement process yet but we are getting data from SCCM which is populating our Hardwa...

Zebra MotionWorks in HAM module

Hi folks! Does anyone uses the Zebra MotionWorks to control the Assets with HAM module in Servicenow? Seems that the PRO version does not have RFID capability, so we are leveraging other companies for specific software for it. And Zebra has this "sto...

Regarding the the stock rule issue related to HAM Pro

Hello Team,When I am running the stock rule schedule job . The transfer order is not created automatically for the stockroom. As below I am attaching the screenshot of stock rule and stockroom.Thank you for your time.Thank you 

Challenges during Normalization or lifecycles of Assets

Hello Team,I am going to work on Implementation of HAM Normalization, can you please share the challenges that we may come across, so that I can be bit prepared related to same? any challenges related to content service or Lifecycles?Thanks in advanc...

Error in Transform Map while creating assets and CI

Hello all,  I am having issue when creating  assets in alm_hardware table when assets are created.Here is the scenario, we receive asset data from external system into a import set able and from there i have a transform map to map data from import se...