Assets are not getting created from CI

[Naushad1]

Hi All,

We have encountered an issue where Asset records are not being created from CI.

We have verified model category (Windows Server). When we click on "Create Assets" from Model Category, we get the message "Job Submitted to create asset for the category" however there's no link to verify this Job.

Requirement is to create asset records for all Servers discovered in CMDB and makes sure Asset records are created for new Servers.

Is there anything I am missing?

Appreciate your response.

[JaeggerLegane]

Hello Naushad,

Can you check the following:
1. Whether the model category has option "Enforce CI verification" unchecked
2. Whether the product model, has the correct setting on field "asset tracking strategy":

[Naushad1]

@JaeggerLegane  Thank you for the response.

Checked both and it's what we have on our instance.

Is there anything else? Probably a Job or Business Rule? Any system property?

Thanks for your help.

[Ashok Sasidhara]

Check whether 'Create Asset on Insert' business rule is enabled 

[Naushad1]

Hi Ashok,

It's enabled and active.