Retirement of Asset

[Michal1991]

Hello,

I'd like to understand behaviour of ServiceNow after retirement of asset in CMDB. For decommssion purpose I executed API call to set status as 'Retired' operational status as 'Non-Operational'.  Let's assumse from some reason I'd like to reuse that asset in the future to achieve such goal I chanaged status back to Intalled/Operational.

Is it expected that after putting asset as retired it cannot be reused in the future ? 

Execution of API call in the first step returns some data, but after move Installed->Retired->Installed there are no data returned from the server. I'd like to know if it's expected behaviour

url = 'https://' + snow_instance + '/api/ingg2/v6/itsm/ci?Asset Number=' + serial 

{'result': [{'rowCount': 0.0}]}

[Ashok Sasidhara]

If the asset state was identified to be wrongly updated as 'Retired', it is fine to change it back to a correct state. Otherwise only assets which have reached end of life or those which are no longer fit for use (e.g. damaged asset which is impossible or costly to repair) should be marked as Retired. The common next step after retirement is to send it for disposal (typically through a disposal vendor). There can also be other scenarios like donating it or selling it. The various scenarios are indicated by the Substates corresponding to the Asset state of 'Retired'. 

[Michal1991]

Thanks for your answer, however I've got feeling you didn't provide direct answer to my concern. Let me try reapeat it once again. Should api call (part of them are variables url = 'https://' + snow_instance + '/api/ingg2/v6/itsm/ci?Asset Number=' + serial ) for specific retired device and moved back to operatial return some data from server ? or maybe putting device as retired made records archived without option to reuse it in the future. I hope I clearly sum up my question 😉