Audit Issues - Install status vs hardware status

[GChat]

I'm having an issue explaining in layman terms why service now chose to apply hardware status of stolen out of the box for missing/absent assets in asset/cmdb.

I have supplied the breakdown of how asset state and substate relate to hardware status but I cant fully explain why we use Absent/stolen for missing assets that aren't actually stolen.

As mentioned, this came direct from integration out of the box so hopefully you can help define why.

Thanks

[Kieran Anson]

Hi,

Potentially misunderstanding your concern, but you have multiple options for a missing device which seem. If this is to do with mapping between legacy and lifecycle fields, have these been altered?