Audit Issues - Install status vs hardware status

[GChat]

I'm having an issue explaining in layman terms why service now chose to apply hardware status of stolen out of the box for missing/absent assets in asset/cmdb.

I have supplied the breakdown of how asset state and substate relate to hardware status but I cant fully explain why we use Absent/stolen for missing assets that aren't actually stolen.

As mentioned, this came direct from integration out of the box so hopefully you can help define why.

Thanks

[Tanushree Maiti]

Hi @GChat 

Refer these links, if it helps:

Can anyone help me to know the lost /stolen process 

https://www.linkedin.com/pulse/dealing-loststolen-assets-laurence-tindall/

For knowledge ,You can go through it

Mastering Hardware Asset Management in ServiceNow-Chapter 2

Map asset state and CI hardware status 

 https://hi.service-now.com/kb_view.do?sysparm_article=KB0717902

[GChat]

sorry thats not the issue - these are not stolen