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Source Request button on Loaner Tasks

How can I use the OOTB source_request button on the sn_hamp_loaner_asset_task table? Currently, it is on sc_task table. I cloned it and made some changes to the script, sc_task table to sn_hamp_loaner_asset_task , parent to loaner_order, and others. ...

Kalik2 by Tera Expert
  • 250 Views
  • 1 replies
  • 0 helpfuls

Mobile qr code scan

I have to scan the QR code on assets, including Asset Tag and Serial Number via the Agent Mobile App.In OOTB, when I scan assets while purchase order case, it has separate scanning for Asset Tag and Serial.How can I achieve the Asset Tag and serial n...

Sarthak by Tera Contributor
  • 1290 Views
  • 4 replies
  • 1 helpfuls

Asset Refresh - Useful Life

Hi Experts, I would like to understand what should be the ideal way to get Useful Life updated in Models. Since the Asset refresh uses the "Eligible for refresh" and "Useful life" field values, I want expert comments on the usage of this particular f...

asset

Keen

Greg L by Tera Contributor
  • 258 Views
  • 1 replies
  • 0 helpfuls

Resolved! get sys_id of records of a particular table in database view

We have a requirement to show a report of All assets which are in status "In Use" but are past the "End of Life" date from the content library of the corresponding model.  We have created a database view between the asset table and the hardware model...

Does ham_admin role require fulfiller user license?

I think HAM Pro is licensed by the number of "CI" and not by number of user. but I wonder if the "ham_admin" -  user role for  HAM admin - user may be a fufiller type. because I couldn't find it in the subscription user table. Do we need fufiller use...

Notifications not going out

Hi All,I have an instance (not PDI) where any notification is not getting sent. It is sending all the scheduled reports as expected but none of the notification is going out. Is there something which I need to check. - This issue is encountered after...

Resolved! Intune integration for mobile devices

Hello everyone!Our company is in the process of migrating our mobile device management solution from Airwatch to Intune. We have already integrated with Intune and the data coming over is correct, but we are having an issue regarding the relationship...

SCCM Integration - Asset CI Hardware State Mapping

For SCCM discovery data - it is populated on the CI table. I want the "assign to" to reflect the discovery data in the CI and hardware table.Is there a way to automate state from "in transit" to "in use" and populate the "assign to" in both table whe...

giat by Tera Contributor
  • 570 Views
  • 1 replies
  • 0 helpfuls

Resolved! What are Facility assets and how to use them?

Hi all,I would like to know what is exactly a facility asset and how do you use it? By the name it seem that it can be a building or office space that can be considered an asset, but since it is a child of the Asset table and it inherits all its fiel...

mnaranjor by Tera Contributor
  • 3367 Views
  • 1 replies
  • 4 helpfuls