FSM price configuration
Can ServiceNow FSM system configure multiple pricing on 1 device for Field Engineer to select? E.g.: $15 & $10 for Monthly Recurring Charge and $150 & $100 for One Time Charge?
Forum Posts
Resolved! Tracking assets while internal movements between stockrooms
Hello,Do you know any solution how we can track assets which are moved internally:a) Assets moved from one central stockroom A to another central stockroom B?b) Assets moved in one central stockroom A from racks/shelves locations to room/space in ...
JAMF Integration - SG-Jamf Software Usages (sn_jamf_integrate_jamf_software_usage)
Hi All, Need help as facing issue in during JAMF Integration. I have implemented JAMF integration in Dev and QA instance for one of my client. For Dev instance integration is running perfectly fine but in QA it is not working. Where as the credential...
HAM Content Library request for Missing HW LifeCycle Start Date
We have HW models missing LifeCycles. (I am unable to attach template to this post to show)In the template, there is a field for Lifecycle Phase, but I do Not have a field for Phase start date. How does ServiceNow Content Library know what Phase sta...
Resolved! HAM Workspace Normalization on the Model
The workspace view of the model doesn't show the normalization tab. Is there a way to add this in this view?
Resolved! Updating asset action for swap in stock substate
Ok, a few things we are trying to do here. First off, with HAM pro we can use the Asset action in an incident ticket on the Affected CIs tab to allow techs working on INC tickets to be able to modify the asset state and substate. The default for th...
Contract Management for Resellers
Hi all!Hi allWe have recently started ServiceNow Contract Management for managing and tracking contracts within IT.However, we aren't sure how best to deal with resellers.For example our hardware estate is Lenovo but we don't purchase hardware direct...
Resolved! Best practive for Access Point (AP) not being used, but still installed in ceiling?
Hi all, I have a situation, where many old Access Points (APs) are not in use anymore, but they are physically installed in the office ceiling. They are "In use" in ServiceNow, but they whould not be. I cannot put them as retired, since I do not have...
Resolved! Unable to activate HAM Module in my Dev Instance.
Hi Everyone, I'm having trouble activating the HAM module in my development instance. Could someone guide me on how to activate it? I have activated my development instance using my corporate email ID. However, when I go to the store, it redirects me...
I am looking for Asset management features that comes with ITSM Pro subscription.
Do we have a list of feature and capabilities that comes with ITSM Pro subscription as part of Asset (both hardware and software ).
Registration of swapped parts like disk drives
Hi community,We are working on a use-case where swapped parts have to be registered.Example:A customer wants to keep defective hard disk drives and dispose these disk drives following their strict Asset Disposal process. The first thought that comes ...
How to Normalize model_id field on cmdb record
I have installed Field Normalized plugin on my instance .My task is to normalize model_id field on cmdb record .I did refer product doc for this however not able to get much .Please help how to achieve it practically .Thanks !
How to create dependent variables in Multi row variable sets
Hi All,I have a requirement where I need to create 2 variables first is simple variable named test stockroom which is refeering to alm_stockroom table and second variable is MVRS test2 which includes one variable test asset that is referring to alm_...
Asset Management - Consume Consumable to a User from Mobile Agent App
Hello, I am looking to let Asset managers to add/consume a consumable to a user in the Mobile Agent App. How can I achieve this? we can use the Asset create function or asset update function for standard assets but the ability to assign consumables ...
Mobile Agent asset lookup not scanning barcodes
When launching the asset lookup function on the Agent app, the camera activates but it does not recognize any barcodes until you tap the asset tag field and then the scanner icon. Is this normal behavior? Thanks in advance for your help.