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Resolved! Computers - OOTB Field

Hello All We are setting up computer data in my company. We have set up model category as computers. Is there any field (out of the box) to classify, if this computer is a Desktop/Laptop/MacBook

Nancy HP by Tera Contributor
  • 747 Views
  • 2 replies
  • 0 helpfuls

How to use List collector in flow designer

Hi All, I am facing an issue to work with List Collector in Flow Designer.I am having a variable 'Asset' as List Collector.I want to use its reference values. How can I dot walk to them ? When I am selecting a reference value , it is showing an error...

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Sanya121 by Tera Contributor
  • 281 Views
  • 1 replies
  • 0 helpfuls

How to use List Collector in Flow Designer

Hi,I am facing an issue to use List Collector in flow designer.I want to use the reference variables of the List Collector 'Asset'. I have created a custom action converting List Collector into Array using this link:  https://www.servicenow.com/commu...

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Sanya121 by Tera Contributor
  • 381 Views
  • 1 replies
  • 0 helpfuls

New Finance fields needed

We recently received feedback from our Finance team who advised that they need to have an oversight on the following: We need to know whether  the new purchases are related to the 2023 PC replacement project or assigned to a new hire, in both cases w...

Jerry Ong by Tera Contributor
  • 198 Views
  • 1 replies
  • 0 helpfuls

HAM - Asset State/Substate

I'm looking for a State/Substate value to represent Asset records created in Error.  Our current values don't really represent the accuracy of the records when created in error. Thanks!

jjman by Kilo Contributor
  • 399 Views
  • 1 replies
  • 0 helpfuls

Duplicate Hardware Models?

I am reading through the documentation and having a difficult time understanding the exact process for de-duplicating Hardware Models (Unless I don't understand this correctly). I was under the impression that Hardware Normalization collects multiple...

Resolved! HAM

Hello Team, I am new to HAM , we have just installed HAM plugin and integrated with Intune. Connection is up and running . But I am able to see reclaim asset record producer . Could anyone help me in detail explanation of reclam asset record producer...

Prasad66 by Tera Contributor
  • 759 Views
  • 3 replies
  • 2 helpfuls

Resolved! Asset management - Customer workshop

Dear all,   What are the set of questions I should go with while going to a customer to implement Asset management for them?   Regards, Anish

Stock rule Configuration based on Asset Type

OOTB we can define stock rules based on the Model, but we want to define stock rules based on a field Asset Type from the hardware table. What configuration can we make on OOTB Stockrule form to achieve this? FYI : Asset Type has data like Laptops, S...

Kalik2 by Tera Expert
  • 354 Views
  • 1 replies
  • 0 helpfuls

Dashboard layout

I am currently building a dashboard for my team. In order to make the report more concise and useful, I need to insert a footnote explaining how to view the Pivot table so that business users can form an impression on the asset demographics.

Jerry Ong by Tera Contributor
  • 386 Views
  • 2 replies
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Resolved! Can anyone help me to know the lost /stolen process

Hello TeamCan anyone help me to know the lost /stolen process .. I tried to find in the HAM OOTB module I am not able to see any item as such. Do I need to create custom process for it as I can see OOTB it is not available, please confirm whether my ...

Asset Bulk REQuest

Hi HAM forum members, Assets can be requested by Users using Asset Request in the Service Portal. In most of the cases this is great as users typically request only one Asset for a certain Product Model. Example: A User wants to request a new laptop....