I am looking for Asset management features that comes with ITSM Pro subscription.
Do we have a list of feature and capabilities that comes with ITSM Pro subscription as part of Asset (both hardware and software ).
Forum Posts
Registration of swapped parts like disk drives
Hi community,We are working on a use-case where swapped parts have to be registered.Example:A customer wants to keep defective hard disk drives and dispose these disk drives following their strict Asset Disposal process. The first thought that comes ...
How to Normalize model_id field on cmdb record
I have installed Field Normalized plugin on my instance .My task is to normalize model_id field on cmdb record .I did refer product doc for this however not able to get much .Please help how to achieve it practically .Thanks !
How to create dependent variables in Multi row variable sets
Hi All,I have a requirement where I need to create 2 variables first is simple variable named test stockroom which is refeering to alm_stockroom table and second variable is MVRS test2 which includes one variable test asset that is referring to alm_...
Mobile Agent asset lookup not scanning barcodes
When launching the asset lookup function on the Agent app, the camera activates but it does not recognize any barcodes until you tap the asset tag field and then the scanner icon. Is this normal behavior? Thanks in advance for your help.
Asset Reclamation and Asset Bundles
Hi all, Asset Reclamation (a feature in HAM Pro) is used to collect Assets and/or Consumables in case the user of these Assets does not need them anymore or is leaving the company. This works fine for Assets and Consumables but what about Asset Recla...
Asset ,Model,Model category sys ID
Hi all, Can you please help me ,how can i create report with following columns .Asset serial number Asset sys IDModel(respective asset)Model Sys IdModel category(respective asset)Model Category SysID Thanks
Restrict asset write once a record is created
I have a requirement of letting user with asset roles to be able to create record in alm_asset, but once the record is created they could only edit specific fields like state, substate, location. Only the ham_admin users should be able to edit all th...
Asset Model,Model category field updates
Hi All, I have 3 columns.Asset sysID,Model sysID,Model Category name in spreadsheet. I want to fix Model and Model category for each asset available in spreadsheet based on below condition.1.If imported model sys ID is different than the current mode...
CIS-HAM prepration
Hi everyone,I was preparing for HAM certification and got stuck on this question can someone help me with this. When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?A. The software allocat...
Hardware asset management ebook
Hi All,I am planning to do HAM certification. can someone help with the Ebook on HAM or any mock-related questions?
Restricting assets that can be used as replacements
In the Hardware Asset Management Fundamentals course, a common question that arises is how can the list of assets available for replacement be set with a default filter? We're talking here about the "Swapped CI" feature. By default, only hardware CIs...
Resolved! How to administer the "Asset" role?
Interested to hear how others are administering the Asset role?We currently have a team of employees who have the role in Field Support, but we also granted the role to a subset of people in various IS teams, like: Voice, Network, Server, etc. but we...
Resolved! How to map asset with location
Hello,How to map locations with assets and linked them to the right stockroom in HAM?Can you help?Thanks!RegardsDanMa
Resolved! Proper way to create a computer asset.
We are looking to implement HAM and when we create the asset from the Hardware Asset workspace it does not create the configuration item for the computer is this normal or are we missing a step?