In the service request we have different variables sections on the RITM form.So defaultly, Those sections are openly (-) coming in the ritm form i.e., shown as attachement1Now I need those sections should be collapsed or closed the (+) as like in att...
There was this task to update new life stage and new life cycle stage status, For which I have to take asset in a list collector so I can update many assets in one go. I used this link Using list collector in Flow Designer 'For Each loop' by converti...
We allow our users to request computers from the Service Portal. We group these computers into the following. Standard Laptop 1Standard Laptop 2Advanced Laptop 1Advanced Laptop 2Standard Desktop 1Standard Desktop 2Standard Desktop 3 Each of these hav...
Hi All, The flow for Standard Hardware Asset Request does not contain the further part of sourcing request, i.e the ui page onwards based on the option selected the next list of tasks will generate. For example, if stock transfer is selected then tra...
I have a sys_id . by using this sys_id i have populate user name u_requested _for field Any one could you please help me
We are noticing an abundance of duplicate items in our Hardware Asset tables:We have been going through and manually remediating these items. In some cases we have deleted a record and the CMDB and discovery process recreates the record. I have check...
Hello. I have a customer asking for insight on best practices and industry standards related to consumables. They do not track serial #'s for what they consider consumables. Could you please provide answers to the below? Thank you What’s considered a...
Hello Experts! We have not opt in to servicenow content service yet and would like to validate if our hardware models are getting content updates on a weekly basis or they are being updated at all without opting in? Thank you in advance!
On which basis model record is created from discovery source. I do find some community links stating that models are created by "MakeandModelJS" but in that script there is no lines that creates model. I don't Where this is called in IRE or RTE. Any ...
Hi All, I'm looking for some assistance on how I can create a report to show all the assets that have been stale for 3 months. I created a report but doesn't seem right. I'm only looking for computers/ personal computer. Or maybe on how to create a...
i want to update the model and model category to the assets in the table alm_hardrare, but these are readonly. how these fields get updated in the alm_hardrare table? can we do manual update
Hi every one, In the cmdb_model where you get to choice Product Model /Hardware Model to create the CI. I am seeing there Duplicates of Hardware and Product Model. In the Image below, you can see what i am on about. There is something called Edit Int...
I have to scan the QR code on assets, including Asset Tag and Serial Number via the Agent Mobile App.In OOTB, when I scan assets while purchase order case, it has separate scanning for Asset Tag and Serial.How can I achieve the Asset Tag and serial n...
Hi Experts, I would like to understand what should be the ideal way to get Useful Life updated in Models. Since the Asset refresh uses the "Eligible for refresh" and "Useful life" field values, I want expert comments on the usage of this particular f...
We have a requirement to show a report of All assets which are in status "In Use" but are past the "End of Life" date from the content library of the corresponding model. We have created a database view between the asset table and the hardware model...
