Company search results with no results

[Piemur1]

I'm playing around in my personal dev instance on a freshly blanked out instance with no dummy data. So I was creating some test dummy records and I've begun to notice that despite me creating a company for me to create hardware records out of, when I created a new asset record, the search for Company doesn't come back with any results.

I've created several Company records so I don't understand why this is showing up blank

If anyone can give me any advice I would greatly appreciate it. If you need anything further from me, just let me know!

[Community Alums]

Hi @Piemur1 ,

Please try creating the Company records using the "new" option on the pop-up companies modal:

[Piemur1]

I did. That's why there are so many companies with the same name. In that modal it would create the company, it would associate that company with that new hardware asset, but when I would create the next hardware asset, when I try to search that newly created company created with the first asset, it would again be a blank Companies search results page.

[Piemur1]

To give a better explanation, I will screenshot all my steps to recreate:

1) Create new Server asset

2) Search Companies

3) No results, clicked New for new Company

4) Fill in dummy data

5) Submit. New company shows in field.

6) Complete creating asset.

7) Create another new Server asset.

8.)Search companies again. Again empty Companies search screen.

I DID mark the companies as being a Manufacturer and Vendor, since some of these companies would also be both the Manufacturer and Vendor as well (e.g. Dell), and I put them under the Hardware Vendor type. However, some of my earlier Companies did not have the Hardware Vendor type, but the results are still the same.

[ericward]

Hi @Piemur1 ,

When creating CI's there is a reference qualifier on the company field of 'Customer=true'. If you were to mark the Customer checkbox on your company records as true you should then be able to see them when trying to create a CI. This reference qualifier does not exist on the asset side. If you navigate to Hardware Assets (alm_hardware) and create a record you should be able to see all of your company records whether they are marked as Customer=true or not.