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Resolved! Updating asset action for swap in stock substate

Ok, a few things we are trying to do here.  First off, with HAM pro we can use the Asset action in an incident ticket on the Affected CIs tab to allow techs working on INC tickets to be able to modify the asset state and substate.  The default for th...

Contract Management for Resellers

Hi all!Hi allWe have recently started ServiceNow Contract Management for managing and tracking contracts within IT.However, we aren't sure how best to deal with resellers.For example our hardware estate is Lenovo but we don't purchase hardware direct...

Resolved! Unable to activate HAM Module in my Dev Instance.

Hi Everyone, I'm having trouble activating the HAM module in my development instance. Could someone guide me on how to activate it? I have activated my development instance using my corporate email ID. However, when I go to the store, it redirects me...

How to create dependent variables in Multi row variable sets

Hi All,I have a requirement where I need to create 2 variables first is simple variable named test stockroom which is refeering to alm_stockroom table and second variable is MVRS test2 which includes one variable test asset  that is referring to alm_...

Mobile Agent asset lookup not scanning barcodes

When launching the asset lookup function on the Agent app, the camera activates but it does not recognize any barcodes until you tap the asset tag field and then the scanner icon. Is this normal behavior? Thanks in advance for your help.

Jim Tower by Tera Contributor
  • 386 Views
  • 1 replies
  • 0 helpfuls

Asset Reclamation and Asset Bundles

Hi all, Asset Reclamation (a feature in HAM Pro) is used to collect Assets and/or Consumables in case the user of these Assets does not need them anymore or is leaving the company. This works fine for Assets and Consumables but what about Asset Recla...

Ed Laar by Mega Guru
  • 808 Views
  • 5 replies
  • 0 helpfuls

Restrict asset write once a record is created

I have a requirement of letting user with asset roles to be able to create record in alm_asset, but once the record is created they could only edit specific fields like state, substate, location. Only the ham_admin users should be able to edit all th...