Hi all, Am I missing something here? Is there a best-practice approach to integrate Service Operations Workspace (SOW) with HAM Asset Actions (like Update/Repair, Swap, Retire)? I know you can add the columns Asset Action and Swapped CI to the SOW In...
We are trying to get our HAM Pro spaced cleaned up, and one thing seems to be an annoying occurrence. Some of our newer laptop Hardware Models keep getting the Windows Server model category added to them. I am trying to track down what is triggerin...
Hi Everyone, 1) My understanding is that when a new update is made in the instance, the Content Data Service captures it and then transfers it to the Content Library when we opt-in. Is this understanding, correct?2) How is Content Data Service (CDS) ...
Does Normalization fix this?Say I have four companies listed and this was all done awhile back by different people. Normally I would just clean everything up, but there's some confusion as to whether normalization would fix things. So here's my listD...
Hi all, I am trying to find a way to make a report that shows the users that has more than one "computer", based on the "Assigned to" field.I can group by this field, but I also see the ones that has a single one, and when I try to transform in a vis...
All, Sorry in advance if I'm asking something basic, but I'm trying trying to find a way to concatinate on the returned username value from an ACC scan, specific to getting the "assigned to" value on the CI. The issue is that, due to our SSO, our U...
I have two fields 1. error -- type is date and time 2. SUN Mints---type is date and time I want to add two fields and then data is auto- populated into 3 field 3. End date----type is date and...
i NEED TO KNOW THE ROLE REQUIRED TO PERFORM ASSET SWAP(HAM PRO) IN INCIDENT TICKET. RIGHT NOW ONLY ADMIN CAN DO THIS TASK. ALM_ASSET ROLE IS NOT WORKING. DO YOU ANY ONE WHAY IS THE ROLE REQUIRED TO PERFORM ASSET SWAP IN INCIDENT TICKET.
Hardware asset management key tables Introduction This document covers some of the key ServiceNow hardware asset management tables along with their screenshots and data models These tables play a key role in implementation of HAM solution. These ...
I have Opt-in to the Content Service for all hardware models, but I request few hardware models to be excluded from from the Content Service. How I can opt out some of hardware models from current hardware content service?
I am curious if anyone has run into the problem of not being able to fully normalize HP products. The landscape of our company is we do not have insight into the procurement process yet but we are getting data from SCCM which is populating our Hardwa...
Hi folks! Does anyone uses the Zebra MotionWorks to control the Assets with HAM module in Servicenow? Seems that the PRO version does not have RFID capability, so we are leveraging other companies for specific software for it. And Zebra has this "sto...
Hello Team,When I am running the stock rule schedule job . The transfer order is not created automatically for the stockroom. As below I am attaching the screenshot of stock rule and stockroom.Thank you for your time.Thank you
