I want to set up a system in ServiceNow to manage hardware assets like mobile phones. Here's what I need to accomplish:Importing Hardware Assets:I have an Excel sheet with details about the hardware (e.g., name, model, quantity, barcode, etc.).How ca...
PFA attached doc. I have 2 issues related to Hardware Asset Management - 1. I need advise on how can I find how some fields on alm_hardware are being populated. Its probably coming from some integration but I need to find which integration. I have at...
We are currently reorganizing our hardware asset management categories. Our goal is to display only a few selected categories while hiding the rest. Are there any best practices we should follow for this process ?Additionally, we plan to update the M...
We just launched SN and the hardware assets seem to be a mess. Is there a way to have parent models? For example our laptops Lenovo ThinkPad T14 have 5 to 10 models for the same line. And looking at them it's a mess. I have been working in the asset...
Hi All, Looks Discovery is unable to scan some devices on the network. The asset is online when i try to run Discovery manually. Then the following message appears - XXXXXXX is not a reachable host (no response to target ports scanned by MID). What...
Hello Team , I have installed the Normalization Plugin And Execute the "HAM - Hardware Normalization" Scheduled job but still showing "New" Normalize status for few hardware Models and for few i can see the Normalized ,Manufacture Normalized stat...
PFA attached doc. I have 2 issues related to Hardware Asset Management - 1. I need advise on how can I find how some fields on alm_hardware are being populated. Its probably coming from some integration but I need to find which integration. I have at...
I have found a solution for setting the default source stockroom and default destination stockroom on the Source Request ($source_request) UI page. The solution is adding functionality to the ProcSourceRequestManager script include, and the key was d...
Hi All, I am not able to remove a stockroom that was decommissioned recently. The reason being the stockroom entry was locked due to reference made in the previous disposal orders that I had created. Is there a way to workaround this? The disposal or...
When trying to Consume a consumable asset, I can only assign the consume action to either an asset or a user. I would like a Location to be added to the Consume action form, so that I can track the expenses by locations. Has anyone done this before? ...
PFA screenshot. I have installed HAM in our DEV env.What I am trying to understand is if we have to pay up extra for HAM or not.We sent an email to ur account manager and we got the below response. I was expecting a firm response from him but his res...
i have followed the instructions and setup a contextual search for Asset Workspace with AI search. when i search i get no results but the "All (94)" and " Asset (94)" indicate its returning results. i setup facets for filters and its showing asset ta...
Hello. I need to share some tagging information in my Configuration Items with Rapid7, but the Rapid7 insightVM CMDB Integration doesn't seems to works propely with the documentation that ServiceNow's provide.I used before Service Graph connector wit...
They have gone live with ITSM and ITOM but are not very happy with ITAM implementation. They have HAM but not HAM PRO. They need to be advised if its worth investing in HAM Pro. Also, please bear in mind they have already invested in SAM Pro. What wo...
For an CI there was an Asset record linked and some how the asset records are deleted long back when they are not managing it and how we need to link the existing CI again to Asset.When we checked the deleted records, there are no asset records as it...