HelloCould you please help me on this topic , i'm using agent client collector to discover laptops.the discovered CI are populated with model numbers. but when I check in Hardware models , the model number in General tab is empty and that impact norm...
Hello Community, Can I use Asset Bundles with just basic Asset Management (part of ITSM) or I need HAM Pro for that? I have been experimenting with my PDI and although I can create Model Bundles, when adding a new Asset via Assets > Portfolios > All...
Trying to see the serial number of a parent and somehow screwed up the entire form:I've gone through the suggestions on the board, including the UI List. Not working. Tripped it when I selected the 'Display' option on the Dictionary Entry. I'm at wi...
Is there a master list of all types of Tasks that can be generated for any given module? For example, we're working on implementing HAM (Hardware Asset Management) and I wanted to document all different types of tasks that can be generated by HAM. ...
I have added monitors and assigned them to model categories, but the monitors do not have assigned monitor categories and I can't update them manually. Most responses suggest using a script for updates, but if we're not familiar with scripting, what ...
We found that asset is being created in alm_hardware for Amazon EC2 and Microsoft Virtual Machine models in ServiceNow CMDB. So, question is, can we exclude these models from asset creation or should we have create asset record for all hardware model...
I’ve created a custom flow for hardware inventory stock requests using Flow Designer copying oob flow , intending to skip approvals and directly generate a task. Despite removing all approval steps from the flow, approvals are still being triggered w...
How to find HR RELATED KB ARTICLE ONLY FROM ALL KB'S
In ServiceNow HAM Pro, "Contains" filter is not working for "Location" in the Catalog item. It's working when we click on RUN FILTER option. Until or unless we don't click RUN FILTER action, it is showing the empty records.But "=" filter is working f...
I am trying to populate the "RMA Request Line Item" section in the alm_asset table based on a condition from the sn_hamp_asset_reclaim_task table where the evaluation_status is "needs_repair" Since the RMA_Request Line Item is part of a different ta...
Good afternoon, At the moment, I'm trying to identify where exactly the approval is generated in the RMA process. I'm don't believe this is an OOTB feature, but I also don't believe that it was reworked from the ground up: In our environment, the fi...
Hi All,I am trying to understand the HAM Asset Reclamation flow and I see that the flow designer ends at the creation of Hardware Asset Reclamation Line record, where can I find the logic for the Hardware Asset Reclamation Line task? Can anyone pleas...
Hi I have setup a stockroom and assigned a manager (and the manager has an email address) I have added an item into the stockroom. Then I have setup a stock rule for the Apple IPhone 8 device with a Threshold = 1 Order Size 5I then changed the State...
Hi community, I'm playing with the Hardware Catalog, and now I think I'm a bit on a wrong track: On the usual Service Catalog Items, I can easily select who can order (and who can not) a particular Catalog item. But on the Hardware Catalog, there i...
Looking for an API of Zendesk for the integration purpose to fetch details regarding the license of all the users.
