I'm playing around in my personal dev instance on a freshly blanked out instance with no dummy data. So I was creating some test dummy records and I've begun to notice that despite me creating a company for me to create hardware records out of, when I created a new asset record, the search for Company doesn't come back with any results.
I've created several Company records so I don't understand why this is showing up blank
If anyone can give me any advice I would greatly appreciate it. If you need anything further from me, just let me know!
How could I apply the override on the whole "cmdb_ci" table? I'm looking at the create reference override for "cmdb_ci" on the "company" column, but it requires me to select a table. Or is it because I'm on the "cmdb_ci" table and I should be putting the override on the base table "cmdb" and put "cmdb_ci" as the table in that selection field?
Sorry for so many questions, I just want to figure out a correct method for when we actually start doing this with live data.
No problem, this is how we learn.
Overrides are applied on the lower (or higher, never really sure how to describe it) table. So in this case, if you want an override for the "cmdb_ci" table, you need to navigate down to it's parent, "cmdb", and create the override there. If you do that, you will see the "cmdb_ci" table listed in the drop-down list. So that override will take precedence over the hierarchy until another is added, if required.
If ServiceNow ever "fixes" the Reference Qualifier on the "cmdb" table, you could then remove the override and all tables would use that new qualifier. It's just a pain fixing the Reference Qualifier on the "Company" field itself because of all the Skipped Records that will be generated in the future during upgrades/updates.
