computers are missing in alm_hardardware table

[Jyo090]

Hi All,

I am observing computers are missing in alm_hardware table where as record exists in cmdb_ci_computer. I tried to search in deleted records. but my session is cancelled. can anyone help me to troubleshoot this 

[Bernd Hoffmeier]

Do you enforce CI verification on the Model Category? If yes there will no asset be created automatically.

[Amarjeet Pal]

Hello @Jyo090 ,

Ensure that the data sync between these two tables is functioning properly. If there's an issue with the synchronization, records might not be getting updated or created in the `alm_hardware` table.

As suggested by @Bernd Hoffmeier ensure the enforce CI verification on the model category.

Thanks

[Ashok Sasidhara]

Verify the following 3 things:

1. Check whether the 'Create asset on Insert' business rule is active.

2. For the Model categories of these CIs, check whether enforce CI verification is selected.

3. In the model records (from the 'Model ID' of CIs), check whether 'Asset tracking strategy' is set to 'Don't create assets'.