Hi, I created a Data Certification schedule for monthly audits on our handful of stockrooms that have assets (laptops) assigned to them. They are assigned to each stockroom manager, and the managers can go to Service Desk - My Work, to work the audi...
Hi, I am working with our IT Equipment team to set-up HAM base model in our ServiceNow Environment. My IT Equipment team is asking if it is possible to have "many" Lifecycles to "one" Hardware Product Model. My thought is no, and that you can only...
We used to have automatic creation of computer CIs whenever we created a new computer asset on the alm_hardware table. I just noticed this stopped a while ago and I can't find the cause. The "Create CI on insert" business rule is active: The assets i...
Hi, Can someone explain to me what it means when the company is normalized? Is there a particular job that normalises the company in the table? See attachment as an example What is the best way to keep this table tidy and to avoid any duplicates? Tha...
We update all our available stock ready for deployment as 'In stock' and 'Available'. Then we assign it to its proper stockroom. The issue we are facing is that we have no way of differentiating what is NEW stock ready for deployment versus USED stoc...
Currently we are trying to auto import data via the Qualys service graph plugin. This plugin auto updates the alm hardware table but our organization wants this to be isolated at this time. is there a way to prevent anything but a manual update from ...
Looking for some guidance on how this information should be tracked on an asset (and if folks want to speak to the CI side of it too I won't object ).Server was purchased by Company A from Vendor Z. It's managed by Company A's support group "Group X....
Hi, We have a custom field Asset ID (u_number). It is showing on the form with u_number instead of Asset ID and when I click on configure dictionary it is showing as record not found. Can anyone please help with the issue how to fix the issue and imp...
Business Rule, Create CI on insert, has been confirmed as Active.
I am importing assets in the Servicenow, however I am not sure for the following this:1) What should be the Model Category of these Assets? I have read other community articles and mostly everyone have selected the Model Category what is provided in ...
When asset management originated, I recall being able to make hardware models in the cmdb_hardware_product_model table for the Service Catalog and Asset Creation. The CIs would be discovered and update, but the models did not need to reflect what was...
I'm reaching out to the community to see if anyone in Hardware Asset Management has experience or advice on how we can ITAM to track virtual assets and VDI sessions in ServiceNow. With so many things going to the cloud and having offshore employees, ...
We want to set up a e signature requirement for our users and they will be required to sign to advise they have received Assets. What is the best product / way to do this with ITSM Asset Management configuration? We have started to look at Adobe but ...
Hi friends, We have a massive churn for our assets (computers) and everytime an asset is handed over, it goes through a value check to mark where the the asset has taken any damage which has to be written out detailed and then uploaded photos of the ...
Hi expertstrying to get my head around the different use-cases and scenario for including virtual devices as part of HAMStarting from a benefits pov, there are the ones i could think ofImproved visibility and control over virtual assets.Enhanced cost...
