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Forum Posts

Business cases for the PRO version

Hi all, we are evaluating the PRO version in our enviromnent, and we received a presentation from Servicenow with those capabilities from the PRO: Hardware asset manager workspace• Inventory management• Asset estate• Model management• Procurement• As...

Resolved! Bulk update "date" field with blank values

Hi all, sorry about the question, but I could not find any place on Internet with that..... I know about the builk update in Servicenow, where in the "list view", you can select multiple cells from same column, double-click on them, and change the va...

Loaner Asset Request

Hello, When we submit the Loaner Asset Request item, How the Lead Time is been calculated. Not getting this   Thanks in advance  

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anvitha ash by Tera Contributor
  • 387 Views
  • 1 replies
  • 0 helpfuls

Manage a sold device in HAM module

Hi all! Hope you are fine! I need your guidance and support on this. In our company, we sell the computer laptops to employees when the they reaches the end of life. Today, there is a process approved by IT Managers and Finance team; this process is ...

How to complete an audit of assets issued to employees

I am the assigned Hardware Asset Manager and we just recently implemented ServiceNow. I learned how to complete an audit of a stockroom but what is the most efficient method of auditing assets that are issued to employees throughout the organization?...

TraceyF by Tera Contributor
  • 680 Views
  • 1 replies
  • 1 helpfuls

De-Duplication Manual Task for Hardware Table

We have a hardware table where we have made 'Serial Number' as unique so that no 2 records have same serial number.But for old records we have multiple Hardware records which have same Serial Number. Is there any way so that users can select the Hard...

Resolved! Stock rooms vs locations

All, We've just implemented HAM Pro and moved from legacy ServiceNow instance which did not have HAM module but just ITSM. HAM concept is new to everyone.We're implementing process flows, for requesting a hardware we want to put it into a stockroom i...

Stop Hardware Asset from creating duplicate configuation items

In my PDI, if I try to do an insert and stay (for ease of recreating problem) I get a message - Error MessageError: Duplicate Entry - Matching Configuration Item found.In my actual instance, I do not get this error, and I create duplicate CI's. Can a...

PhilipHulsh by Tera Contributor
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Asset Source request

Hello Experts, I have been trying to understand how the ‘source request’ workflow is triggered. When users submit the OOB asset catalog items, the base workflow and source request are triggered. I noticed those catalog items are linked to the flows f...

AJ5 by Tera Contributor
  • 371 Views
  • 2 replies
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asset_action column is not present in the table task_ci

Hello Could you please help me to resolve this issue, in fact, i'm setting up HAM and i'm trying to add asser_action in the related list "affected ci" to incident and change. but , i'm not able to find out this column asset_action , i searched in the...

Starting the HAM Loaner Asset Request Prepare task earlier

Hello, I understand that by default the Prepare task is auto generated two days before the start day in the loaner order request workflow, but I'd like to be able to start the task sooner. I've been told to modify the Number of days required for prep...

anowakowski by Tera Contributor
  • 516 Views
  • 1 replies
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Hardware Catalog Item - Short Description Read-only

All.  I have not been able to find much about this and how to get it changed. I am guessing there is a behind the scenes script potentially setting this short description. We have a Hardware catalog Item that is showing an inaccurate short descriptio...

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Cory H by Tera Contributor
  • 609 Views
  • 4 replies
  • 0 helpfuls

Consumables - Low threshold alert

Hi there - is there anyway for HAM to alert when consumable get to a certain number.... example alert gets sent out when there are only 5 monitors left. Hoping this is a feature. Thanks in advanced!

jwr by Kilo Contributor
  • 370 Views
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ServiceNow ↔ SCCM/ MECM integration

I need to document the integration between ServiceNow ↔ SCCM/ MECM in our organization.I will be reaching out to the SCCM guy. 1) What are the things I need to be looking for?2) What tables should I check?3) What and where should I check is coming ov...

iamkurt by Tera Contributor
  • 489 Views
  • 2 replies
  • 0 helpfuls

Key management process

Hello,Does anyone have experience with case related to physical asset which is  lost  (key, card) how to handle this in Servicenow?How to enable functionality, locate , identify, which application would be useful for that?Ex. Company x send their emp...

Mada11 by Tera Contributor
  • 403 Views
  • 2 replies
  • 1 helpfuls