HAM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! De-Duplicating Hardware Models

What has been other peoples solutions to de-duplicating Hardware Models? I was looking at this KB article:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999448But the issue I see with this is - it is a one-time fix (unless I ...

Jbelter by Tera Guru
  • 3551 Views
  • 14 replies
  • 6 helpfuls

Can I use a third party barcode scanner without having HAM PRO?

Like the question states, can we use a third party barcode scanner to scan assets into ServiceNow without having to subscribe to HAM PRO. I am not interested in using the Mobile App as cellular devices are now allowed in our work environment. Thank y...

Icon101 by Tera Contributor
  • 836 Views
  • 6 replies
  • 0 helpfuls

Hardware Asset Workspace and SOW

We are in the process of implementing Hardware Asset Management and one of the key questions that our agents have is how to interact with Service Operations Workspace and Hardware Asset Workspace in parallel?We have Universal Request and Advanced wor...

Model Categories

Hi, I am trying to find guidance or product documentation which explains which model category on a model record is chosen when you insert a new asset. We have models which have multiple categories some with CI class and Asset mappings some without. T...

EDCT by Tera Contributor
  • 546 Views
  • 3 replies
  • 0 helpfuls

Resolved! No matches found on Loaner Asset Request

I have an issue with script include HampLoanerUtils that is run against the Loaner Asset Request to search for available 'Models' against location. Right now, it is not producing any results. 

Normalization Possible or Not

Normalization was not enabled previously, so core_company is having duplicate data. Across all tables in servicenow this data of core_company is used and so is having inconsistent data all over. Is there any way to rectify these duplicated data which...