How have you set up Hardware Asset Management? I can't seem to find the documentation I need, which tells me we may be taking the wrong approach. To start with, I've granted the following roles to our Helpdesk Manager, who will be managing Asset Man...
Should Virtual devices be listed as both an asset and a CI? Is there any impact on SAM if this doesn't happen and they are only listed as a CI?
Hi All, We would like to know the feasibility of the following issue: In Hardware form, when creating new assets is there any way to convert the currency of the following fields to the logged-in users' currency?We have this feature in the Service por...
Hi All,I am working on the implementation of ITSM module on NOW mobile app. * When I log in to the home page of NOW mobile app -> My Asset* On clicking "My Asset" it is reflecting the assigned hardware * It is reflecting only asset status instead of ...
Hi All The "Computer" model category is currently used to identify Desktop, Laptops and Servers. System auto-tags these models as "Computer" but when it comes to reporting, the report is messed up. This is especially when Managment is interested in ...
when "Asset action : Swapped CI" is used to resolve the incident then asset state and assigned to is not updating automatically.
I am having issues with many duplicates of the same Hardware Model being recorded in Service Now, and assets are sporadically spread over these models. Is there a way to tidy them?
I found out the SN finally created a table in the cmdb to hold data for mobile devices through this post: https://www.servicenow.com/community/itam-forum/what-ci-class-do-we-use-for-mobile-devices-iphone-for-example/m-p/1304647#M3172 . I updated my S...
while importing the data from the database view table through RITM, we are only able to export only 10k records, We didn't applied any limitage in the script, But I need full data which is in the table eg:-u_sam_user_sysid. This the script I'm using ...
Hi there, We would like to check if anyone is aware if ServiceNOW has a Cycle Count feature which we can use for stock take purposes? Currently we are doing this manually, which we:1. Scan the current asset in store into a spreadsheet.2. Download the...
