Credentials authentication failure

HilalP
Tera Contributor

Hi Community,

I have created the credetials for the discovery in my developer instance but while testing the credentials I am facing authenticatio failed issue. I hope someone help me to successfully authenticate using the credentials.

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1 REPLY 1

Vishal Jaswal
Giga Sage
Giga Sage

Hello @HilalP 

You are the only best individual to resolve this issue as if the credentials are correct and are working elsewhere then it means there is nothing wrong you did which community can assist to correct it.

Ensure the password field length is greater than the password you entered in the ServiceNow table where the username and password is stored:

An example of table: sys_auth_profile_basic

VishalJaswal_0-1745429383038.png

 


Hope that helps!