Data from JAMf not visible in ServiceNow

[Mitch Moran]

We currently have JAMf connected to our TEST instance and the "Company" value from JAMf is not being displayed in ServiceNow. The "Company" column was manually created and populated in JAMf and when kicking off test imports we are not seeing the "Company" value from JAMf inserted into the "Company" column in ServiceNow. Any guidance on how to get the "Company" value to populate would be greatly appreciated.

Thank you!

[Ashok Sasidhara]

In the transform map for 'Company' field, is 'choice action' set to ignore? If that is the case, it will not populate 'Company' if the value filled for 'Company' field in the import does not match any existing names in the core_company table. So you need to check whether the names which you are filling are already present in the same format in core_company table. If not, you need to load those in core_company first.

[Mitch Moran]

Hello Ashok, 

Thank you for the reply. The system is using a robust transform map for this data and I don't see the "Choice Action" button anywhere within the robust transform map. Is the "Choice Action" "button supposed to be visible within robust transform?