De-Duplicating Hardware Models

[Jbelter]

What has been other peoples solutions to de-duplicating Hardware Models? I was looking at this KB article:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999448
But the issue I see with this is - it is a one-time fix (unless I am missing something). This won't work for models that are created multisource CMDB. Data sources will bring in CI data (which normally includes the model) on a schedule (usually weekly/daily).

In these cases the original duplicate hardware model will just be recreated (or at least this is what I have seen in my experience).

My current solutions uses a script include that is called from a business rule that triggers on insert/update of the cmdb_hardware_product_model table. This way whenever a new model is created, it is de-duplicated against already existing models.

Have you guys experienced duplicate Hardware Model issues, and if so how did you solve them?

[TraceyF]

"I have configured the Business rule in the Model table so that before any new model record is created."
How do you do this?

[Paulo Andrielli]

I have the same problem.

In my case, I have many models that are duplicates, but seems that they have a different title (like, "Thinkpag T14 G3" and "Thinkpad T14 Generation 3"), and I don't see another solution than to export the list, and compare each one of them, concentrating the assets in the models that has the majority of them.

Is there a tool inside Servicenow that can do something similar?

[Lithesh]

Hi Paulo,

Yes there is one tool in ServiceNow called Normalization this feature is available only if you purchase Hardware asset management professional version.

Thanks,

Lithesh

[Paulo Andrielli]

Thanks, Lithesh!

So, there's no way to find a kind of automation withouth the PRO version?

[Lithesh]

Yes Paulo