Purpose of "Legal Hold" in Hardware Asset Management and where we can find it in ServiceNow?
Purpose of "Legal Hold" in Hardware Asset Management and where we can find it in ServiceNow?
Forum Posts
Setting Hardware Model Status as Active Value
I'm dealing with an issue in creating new hardware assets where the equipment model is not being recognized as an active choice. In our onboarding process, when a new hardware model is created, it is set to a status of "Pending". Pending signifies th...
EOL in Content Services
So I noticed under certain hardware products there will be EOL dates on some models and some do not. If all the hardware models are under one hardware product why wouldn't the dates for that product all be the same?
Resolved! Recommendation for shared computers
I am looking over users with 2 computers assigned in CMDB. How do you recommend we handle shared computers. They are signed into my multiple people, not really assigned to one person. What are your thoughts on this?
Transfer order line list view does not show asset tag and serial number from asset
Hello everyone, Currently looking for a way to expose these two values on transfer order line table.When I configure the list layout and add asset.asset_tag and asset.serial_number they appear as blank.I would appreciate any help provided, thanks!
Resolved! What are the tangible HAM benefits?
All, Asking those who implemented or are implementing HAM right now - what are the most practical benefits of implementing HAM?ITSM already provides some sort of assets management obviously missing out some HAM features but I am wondering what the ar...
Resolved! Payment schedule options in Contracts Module
Hi All, When I was creating a services contract in ServiceNow I was faced with insufficient options. 1. In the Payment schedule field of the Financial Tab, there are entries for monthly, quarterly, etc but there is none for Adhoc services. 2. The Est...
Assets are not getting created from CI
Hi All, We have encountered an issue where Asset records are not being created from CI.We have verified model category (Windows Server). When we click on "Create Assets" from Model Category, we get the message "Job Submitted to create asset for the c...
Resolved! How to call script include from business rule containing multiple parameters
Can someone help with the script to call the script include from the Business rule with multiple parameters , I know we can call something like below but looking for detailed explanationnew().script include name().function name ()
Retirement of Asset
Hello, I'd like to understand behaviour of ServiceNow after retirement of asset in CMDB. For decommssion purpose I executed API call to set status as 'Retired' operational status as 'Non-Operational'. Let's assumse from some reason I'd like to reuse...
Populate asset value based on category, subcategory
Hi Developers,I've created a customized catalog form called 'Create an Incident' in which I have used variable 'requested for' which is referenced by sys_user table as category and subcategory which is reference to incident table and asset variable f...
Set mandatory using on change client script
Hi,I am trying to write on change client script, so that if "state" field changes directly from "new" (1) to any other status except "in progress" (2), assigned to field will be mandatory on SOW. I tried this: function onChange(control, oldValue, ne...
set assigned to mandatory when state changes
I need to write on change client script that if state field Changes directly from "new" (1) to any other status except "in progress" (2), assigned to field should be mandatory. I tried this: function onChange(control, oldValue, newValue, isLoading)...
Hardware Asset Management status to Retired
HelloI would like to know how the entire HAM Flow process runs.Under what circumstances will Status become Retired?Will it automatically change? Do you still need to manually change it? Hardware Models -> hardware
Asset Management - Hardware View - Asset CI
Is there a data mapping link or documentation for each field on the Asset Mgmt. Hardware View - Asset CI? * Details covering the end to end process to understand how each field is populated on a CI - Tab...
