Forum Posts
Resolved! Multi Row Variable is read only on form
Hi team,I created a custom table called "HAM Generic Request" and then set up a record producer named "Generic Request." This record producer includes several variables, along with a multi-row variable set. I want these variables to appear on my form...
Which Model should CIs be Assigned to ?
Should CIs be attached to the cmdb_model table or the cmdb_hardware_product_model? It seems that Discovery is relating CIs to the cmdb_model table, but CIs that have been added manually are related to the cmdb_hardware_product_model table. If the ...
Device Activated field in asset form
Hi All, Can anyone help me with the functionality behind field named - Device Activated which have a dropdown of 2 options - Yes or No?? Thanks in advance. Regards,Swetha
HAM - What's New in Xanadu Demo Videos
Hey ServiceNow Community,Today's the day! We've released Xanadu and there are exciting updates for the Hardware Asset Management solution. Take a look at these short (< 8 mins) but impactful demo videos below to find out more: ServiceNow Xanadu - H...
Looking for Global Standards in defining Stages and Status in Asset Management
We are implementing HAM module and want to eliminate all the customized Status and Sub/status we have with Global Standards we should use from Out Off Box features.Also to know if anyone has any used cased in this regards.
Would changing default substate names/labels cause a problem?
Hi, newbie here. If I've posted this in the wrong location, or have not included any helpful labels/tags you think would help with my query, please let me know. I've tried to find the answer to this question in various searches, but have not been s...
Restrict Catalog Item options by Inventory Amount
Hi,I haven't been able to find a specific question about this, but I want to perform the following: Hide/remove certain Model options from a catalog item field based on the "In Stock" inventory on our hardware table.I know that I could perform the fo...
HAM- asset to CI mapping
for HAM, Asset to CI mapping is available for out of box field , Asset has been configured with custom field and these fields are not available in asset to CI mapping section. please let me know how to define and map custom field created on assets. R...
Servicenow Now mobile app
Hi. I am looking for a app in the now mobile app that you can take stock audit. What i want it to do is that when you scan asset it validate that asset are in the database or not, before pressing submit, so if asset is not in the database the asset w...
Add Variable Editor on HAM related Asset RMA task
For Asset RMA, Asset RMA request is created, Under that we have RMA Request Line and RMA Task. I wanted to use variables in the RMA task, So I created Formatter on RMA task table. But it was showing no variables. Then I created a formatter on RMA Req...
How to auto filled assignement group for consumable task?
Dear HAM Expert, I have a flow for a HAM consumable asset, and I need to create a task that will be assigned to the IT tech group. How can I achieve that? Specifically, I'm trying to trigger this task assignment when the asset is in the consume_asset...
Consumable asset remaining in list even after deletion
Hello We have deleted some of our consumable asset records, as they should have been categorised as Hardware. However they are still appearing in the list view under the 'All Assets' table and also under the assets tab within the purchase order. How...
Ci to Asset State Sync
Hello everyone, I am having issues with asset state not updating when the CI hardware status is installed, I need the asset status to change to in use. It appears there is mapping in place that requires the status to be installed with a substatus of ...
Why MAc Address is not showing in Asset-CI filed class mapping in Servicenow
Hi,I tried to create Asset-CI Field mapping in servicenow for MAC address from alm_hardware to cmdb_ci table. But in alm_hardware MAC address field is not getting displayed in ServiceNow.
