Need correct answer
Which server-side API debug log method is available for scoped applications?A. gs.log()B. gs.info()C. gs.debuglog()D. gs.print()Which one is not a use case for Scheduled job ?
Forum Posts
Consume Asset from Stockroom in Mobile Agent
Our Stockroom Managers want to be able to consume consumable assets from stockrooms on the Mobile Agent App. Since a pop-up form on the consume form is what processes the subtraction, how do you replicate this process to work in the Mobile App? Is th...
Receiving Purchase Orders
We have situation where we are ordering pc's but not receiving the entire order. For example, we will order 100 pc's of 5 types of models, totaling 500 pc's. We will get partial orders of these pc's, lets say 300 of the 500. We need to receive the...
Report/Monitor Asset Inventory Levels
Hey There, I'm looking for some suggestions. I work for an institution using several products (ITSM, CSM, ITOM, etc.) and we are currently in the process of implementing ITAM for asset management and have been exploring its capabilities in a dev. e...
Inventory Report - Computers
Hi all, I just wanted to check and see if what our leadership is asking for is possible in either HAM, or maybe setting up something in Performance Analytics. They are wanting a inventory report of computers and show a trend (year-over-year) of our ...
Status for Decommission versus Retire
When running through the decommission process for infrastructure hardware. What are the steps for status? If there is a change to decommission a server. It gets marked retired on the CI side but then also on the asset side, shouldn't it only be retir...
Asset Action - Retire from a change request
The retire asset action doesn't make sense to me unless the item is fully disposed. Why would you make something retired from a change unless the item is fully disposed? Doesn't that conflict with the Dispose process? Can someone please explain these...
Retire state
For SAM, the best practice is to retire the asset when it is no longer useful, reached EOL, etc. in order for the software installations to be removed and not counted in reconciliation. It would also be best if this is the time to actually wipe the...
Hardware Asset - Process of creating models
We currently have Discovery, SG sources (AWS, Azure) and manual entry feeding our CMDB. As a result, CIs and assets are being created. We are trying to figure out the best way for new product models to be created in the system.I was wondering about t...
Resolved! flow designer activate button shows grayed out
Hello All , I deactivated one ootb flow designer and when i want the deactivated flow designer to activate , The activate button is grayed out. so may i know what is the reason?
Resolved! HAM Pro Model Normalization Issues
I have Manufacturer , Model name & Model Number correctly updated in the General tab of Model tab. Still its says Partial Normalization. I am advised to manually add "Model" field data in "Normalization" tab and run normalization manually.When I do t...
125 days since last content download
Hello, Today we noticed something unusual within the Hardware Asset dashboard. On the 'Model Management' tab it says it has been 125 days since the content library was downloaded (see attached picture). I manually ran the following jobs and even afte...
ServiceNow ITAM for Azure
Do we need to setup a service principal for servicenow with specific permissions for ITAM?
values missing in asset function field
Hi All , in alm_hardware table under asset function field i see only 3 drop down i.e: primary ,secondary and shared. but as per docs it mentioned it should be 5 drop down values. i.e: primary ,secondary , shared , bundle and loaner. So may i know why...
How to transfer HW asset (Laptop/Desktop) from one employee to another in HAM?
How to transfer HW asset (Laptop/Desktop) from one employee to another in HAM?
