Does anyone know where I can find documentation or information around the backend workflow for the 'Hardware Status' objects (Installed, In Maintenance, In Stock, etc.)? This would be part of the OOTB workflow for Employee Off-boarding or Asset Recla...
I am trying to automatically assign/create model categories based on SCCM chassis type. Not sure where to accomplish this.
When I attempt to create a consumable from the list view I see the below error that is from the expense line creations and I see that expense line is created (without source table) but the consumable is not.Exception (org.mozilla.javascript.JavaScrip...
Hi All, Can anyone please assist how can I add additional fields in the "Preview" section of a reference field which we get by clicking on "i" symbol against reference fields
How can I generate asset tags and serial numbers automatically in the alm_asset table without using number maintenance? The format of my asset tag should be serial number(4 digit) + suffix, such as 2704X
How many users opened one incident and how get users list
Hello I'm new to HAM and have to create a new software request/deployment flow. I could see that I can add software license to device (alm_entitlement_asset) or to user (alm_entitlement_user) Question: Which way should I go. What is the best practi...
Getting error message like "Assets excluded from license hardware asset feature". Any clue on how to fix this error message?
I'm trying to determine the best way to show swapped devices without have the HAM Pro swap feature. One way is to update the incident with the swapped device in the affected CI tab, then it would show both the affected device & swapped device. I woul...
This note from the documentation presents a question that I currently don have an answer for. If an Asset exists and has a reference to that ci (by sys_id), even if it is not associated on the CI recordAsset not created How can an asset have a refen...
Hello Friends, I am onboarding consumables in bulk. I am facing an issue :I am using a transform map to upload consumables to alm_asset table. This data includes PO number and PO Line Item number. The scenario is :1. I have one PO : PO2582. This PO h...
Wondering how to use OOB features to record in servicenow that the wrong assets were shipped and 'received'1 could create a ticket (Incident) that identified the make / model / serial number of assets that were received from the vendor that were not ...
We implemented HAM at the end of 2023 and are encountering an issue with our techs being able to update the assigned to, location, room, comments, etc. for an item. We find that we only have the option to grant someone the role of asset manager with...
I need to manage the repair or exchange of non-functional assets with a vendor through a Return Merchandise Authorization request and manage associated tasks through an automated workflow. How can I set up this process?
Hi,I tried to Update the Flow Designer Property - "Run As" to "System User" from "User who initiates the "Session" in an existing flow. I want to make this change because End user (with snc_internal role) is unable to access one particular field in w...
