email notifications in hardware asset management

[thathatrive]

Hi everyone,

I am working on a requirement where the EOSL expire notifications needs to be updated .

As part of the story, I already changed the primary receipients group to the Disposal global froups, tested it and everything is working as expected.
now the businedd wants to add one more group in CC for this notifications.

Issue:
The group that the business provided is not appearing in any of the following places:

The group that the business provided is not appearing in any of the following places:

• Notification → Recipients → CC

• Using Group type

• Using Users/Groups in fields

• Using Scripted CC (gs.getUserByID / group sys_id lookup)

• Checking if it appears in sys_user_group table

• Checking if the group has active users

• Checking if the group has email enabled

also tried creating new email notification to trigger that

Even when I try script-based CC, the sys_id of that group is not resolving to any users.

What I verified already:

✔ Group exists in sys_user_group
✔ Group is active
✔ Users exist in that group
✔ My script can fetch other groups correctly
✔ Only this group is not appearing in notification CC options

Question:

Is there any condition, role, or configuration that blocks a specific group from appearing in Notification CC?
Or
Are there specific group properties required for a group to be selectable as a CC recipient in a Notification?

If so, what should be checked or enabled?

Any guidance would be greatly appreciated.

Thank you!