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Mobile qr code scan

I have to scan the QR code on assets, including Asset Tag and Serial Number via the Agent Mobile App.In OOTB, when I scan assets while purchase order case, it has separate scanning for Asset Tag and Serial.How can I achieve the Asset Tag and serial n...

Sarthak by Tera Contributor
  • 2716 Views
  • 4 replies
  • 1 helpfuls

Asset Refresh - Useful Life

Hi Experts, I would like to understand what should be the ideal way to get Useful Life updated in Models. Since the Asset refresh uses the "Eligible for refresh" and "Useful life" field values, I want expert comments on the usage of this particular f...

Resolved! get sys_id of records of a particular table in database view

We have a requirement to show a report of All assets which are in status "In Use" but are past the "End of Life" date from the content library of the corresponding model.  We have created a database view between the asset table and the hardware model...

Does ham_admin role require fulfiller user license?

I think HAM Pro is licensed by the number of "CI" and not by number of user. but I wonder if the "ham_admin" -  user role for  HAM admin - user may be a fufiller type. because I couldn't find it in the subscription user table. Do we need fufiller use...

Resolved! Intune integration for mobile devices

Hello everyone!Our company is in the process of migrating our mobile device management solution from Airwatch to Intune. We have already integrated with Intune and the data coming over is correct, but we are having an issue regarding the relationship...

Resolved! What are Facility assets and how to use them?

Hi all,I would like to know what is exactly a facility asset and how do you use it? By the name it seem that it can be a building or office space that can be considered an asset, but since it is a child of the Asset table and it inherits all its fiel...

mnaranjor by Tera Contributor
  • 5836 Views
  • 1 replies
  • 4 helpfuls

Resolved! Asset Criticality

I was recently asked this question by a member of Leadership and I have done searches but cannot find an answer:  "can we assign a “criticality” to an asset within HAM? And have that also flow into the CMDB for use by other features" Thanks 

Display Business Rule is not working

Hello All, We have a requirement in HAM task. There is a choice field 'A' in 'sys_user' table. So if the requested for's 'A' field is 'Yes' then in the HAM task there is a choice field which will show an extra choice option. I have created a Display ...

User205031 by Tera Contributor
  • 1472 Views
  • 10 replies
  • 0 helpfuls

ITAM:How to use Bundled models?

The description of Bundled models(ITAM:product catalog) in the document is not specific enough.Inability to understand real-world scenarios.Can it be purchased in bundles at the time of purchase, or can the assets that are deposited be bundled?We hop...

lzj by Tera Contributor
  • 2334 Views
  • 5 replies
  • 0 helpfuls