how depreciation date will update in HW assets
How depreciation value will calculate and how the depreciation date will get update , i want to know the logic or calculate on how the depreciation will calculate
Forum Posts
Computer Model changed with SCCM Service Graph integration
Hello,We recently configured the SCCM Service Graph Connector and are running in to two issues with data being change when the import completes.Both the model name and assigned to fields are being overwritten with what is in SCCM instead of the model...
Move model to different class
How can I move a model from one class to another?Background: A colleague created "Special purpose" in the Asset Class alm_hardware and the parent_category "Company". He made a mistake here from my point of view. The "Special purpose" container is bas...
Resolved! How to pass Dynamic Parameter in REST to pull device information from Azure Intune.
Hello Team, I have a question regarding passing dynamic parameters in a REST Message, specifically when pulling information from Azure Intune. The issue is that the Microsoft graph URI contains spaces, and when trying to use it in ServiceNow, the spa...
Resolved! Why table.none write acl grant access to edit fields of custom table
I created a custom table with Extends table - Asset and a role -test_asset then, created Table.None write ACL with a custom role - test_asset, but non-admin users with role - test_asset are able to edit the custom fields that I added. Any idea or sug...
Mobile Barcode Scanning
Hi All, I need inputs on mobile barcode scanning capability in mobile application. As per my understanding HAM Pro module provides asset scan/create capability in Agent mobile application and NOW mobile application. I want to confirm if ServiceNow ha...
What is this table used for? alm_user_stockroom
We've set the Location field for our users to be the building they are located in. This poses a problem when we are bringing on HAM because it appears Location of user needs to tie to location of warehouse for the sourcing task to work to find availa...
Reporting on Warranty Expiration
Morning All,I've had a requirement from our Senior Managers to generate a report in ServiceNow showing data relating to warranty expiration.Specifically, the report should initially group assets by Warranty Expired vs Warranty not ExpiredClass is Har...
What is the difference between two similar column of asset table?
Hi, all! After I enabled the EAM, some extra columns were added to the asset table.Some column names are very similar. I picked up some examples. Disposal date(disposal_date)Disposal date(sn_itam_common_disposal_date) Disposal order number(disposal_o...
Differences how Microsoft Auto-Pilot and ServiceNow determine unique fields in HAM
Hi Folks, I recently had cases where duplicate computer records get created in ServiceNow's HAM module and investigated the cause to be Microsoft's Auto-Pilot. Microsoft Auto-Pilot has the unique asset identifier set to the computer serial number wh...
UI Page 'source_request' shows blank page
Hi All,Facing issue with the following, please suggest. Business requirement -1. Once a transfer order is placed using 'Hardware asset refresh order', a parallel approval should trigger.2. If the approval is approved, 'Assignment group' should be aut...
Resolved! Should asset records be saved or archived
Hello all, Should asset records be saved or archived after the asset is retired?If the asset is attached to a CI it is deleted when the CI is archived.
Resolved! Receive a Purchase Order > Asset Line
When receiving a PO, there is an associated Asset Order Line (AOL). On the PO, there is a UI Action 'Receive'. If the Product Model is missing, we want the receive button to be hidden completely, or we want an error message to display that says somet...
Resolved! IHub ETL getting REQUIRED_ATTRIBUTE_EMPTY when field is there
When doing the Test and Rollback Integration Results in IHub ETL am getting the following: Missing mandatory field "sys_class_name" in table "u_cmdb_ci_appl_ibm_iib".The field is in the mapping and is mapping to target field "Class" and source f...
Using FED EX API to create forums in ServiceNow
i would like to incorporate the Fed Ex API into ServiceNow to build out reports for tracking\delivery\and current location of packages being shipped. Has anyone been able to do this?