Find your people. Pick a challenge. Ship something real. The CreatorCon Hackathon is coming to the Community Pavilion for one epic night. Every skill level, every role welcome. Join us on May 5th and learn more here.

HAM implementation - State Changes

Bidita_Chatt
Tera Contributor

As part of HAM implementation I want to automate 'State' change in ServiceNow as part of changes made to an Asset in MS Intune -

1. After a leaver form is submitted, the user ID is getting de-tag from the device in Intune, so is it possible to propose a BR which will change the state of the Asset in ServiceNow to 'Build' once the devices gets wiped out from Intune? (Note - The reason to put the status of the device to 'Build' is because after wiping out the user data, the device will be reimaged).

2. How do I change the state then from 'Build' to 'In Stock'? As there will be few devices in this scenario and proposing a catalog item, might not make sense.

 

0 REPLIES 0