HAM Normalization

[monica190]

Hi team,

I have enabled HAM pro on the instance, and I am encountering an issue where, when I set the manufacturer as "Cisco Systems Inc" the values are being normalized correctly. However, when I input the manufacturer as "Cisco Systems Inc. ", only the manufacturer is getting normalized. What can be the issue?

[SP22]

Hello @monica190,

Please find the below link and let me know whether it is useful or not.

Issue is Model number is missing.

https://www.youtube.com/watch?v=3svGcfw1zAg

Thanks
SP

[monica190]

Hi @SP22 ,

Thank you for the response.

The model number is already present for the record, but the issue occurs when I change the manufacturer. Therefore, the model number cannot be the cause of the issue.