HAM Pro Licenses

[Glen Schultz]

We retired about 1500 laptops but the ITAM Licensing Resource Counts are not reflecting that.  By default in the code - Retired are excluded but I still see them.  What job needs to run to get these updated?  We have run hardware normalization as well as Licensing Hardware Count.

Help!!

[Prashanth Reddy · Accepted solution]

Hi Glen, 

We had a similar issue and this KB helped us.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2436678


Mark my answer helpful if it is useful

Regards,
Prashanth Reddy

[Glen Schultz]

That was helpful and the counts are better however it still shows us non-compliant in the Subscription Management Workspace.